PalmSlots Casino - La retirada del jugador se retrasa.

Hello, I made 2 withdrawals, one on the 7th and another on the 11th. The first amounted to 1,200.50 and the second to 1,051.65 euros. According to them, the first one should have already arrived, but I don't have anything in the bank. And they do nothing but give me longer and longer terms. I have also sent them captures from my bank to show them that they have not sent the money, but I really work at the bank and after tracking there is nothing pending.

I have spoken with them by chat and they assured me first that I would be there 3 days ago, then they delayed that today and today by mail they tell me to send them my statements. They do nothing more than give me evasions so as not to pay me.

Enclosed history of deposits and withdrawals in the casino. Withdrawals are not made after spending a lot of money there. In that extract you can see the 2 ordered withdrawals.

Hola, hice 2 retiradas, una el dia 7 y otra el dia 11. La primera por importe de 1200,50 y la segunda de 1051,65 euros. Segun ellos la primera ya me tendria que haber llegado pero no tengo nada en el banco. Y no hacen mas que darme plazos cada vez mas largos. Les he enviado también capturas se mi banco para demostrarles que no han enviado el dinero, pero realmente yo trabajo en el banco y tras rastrear no hay nada pendiente.

he hablado con ellos por chat y me aseguraban primero que estaria hace 3 dias, luego retrasaron q hoy y hoy por mail me dicen que les mande mis extractos. No hacen mas que darme evasivas para no pagarme.

Adjunto historial de ingresos y retiradas en el casino. Las retiradas no las hacen después de haber gastado mucho dinero alli. En ese extracto pueden ver las 2 retiradas ordenadas.

Hello joselurueda,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PalmSlots Casino. Please allow me to ask you a few more question before we would move forward.

Are these your first ever withdrawal requests in this casino? Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for the money to appear on your account if it's your first withdrawal as the verification requires some time too.

Looking forward to your answer.

Regards,

Nick

Hello, I answer your questions:

Are these your first withdrawal requests at this casino?

Yes they are the first 2 made

Could you please advise if your account is already verified and if yes, since when exactly?

The account was verified when I requested the first one, and this was confirmed by mail on June 6 after requesting the documentation. In fact, they confirmed the first transfer on June 7 and the second on June 11. Through chat they assured me that I would receive them in a maximum of 3-5 business days, and I have the screenshots. In fact, they assured me that last Wednesday I would be the first and at most today the second, but it is not like that. I have asked them to give me the information to track the transfers but they do not provide it, and they no longer answer my emails and the chat appears disabled.

Did you accumulate your winnings with real money or did you use a bonus? Only with real money, I did not use any type of bonus

When was the last time you talked to the casino and what was it about?

I've been talking all week claiming that the first transfer that should have arrived on Tuesday didn't arrive, but they don't give me evasions and just tell me that everything is ok on their part. I have asked for the identifier, originator, account of origin and amounts that have been transferred to be able to trace it in the bank but they do not provide me with the information.

I enclose a screenshot of the chats where they assured me that I would be there but it was not like that, to the last emails where I ask for information to track the transfers they do not answer me or give me the information, and in the chat they tell me to keep waiting. I think it's a scam and they don't want to pay me.

Hola, contesto a sus preguntas:

Son estas sus primeras solicitudes de retiro en este casino?

Sí son las primeras 2 realizadas

¿Podría informar si su cuenta ya está verificada y es sí, desde cuándo exactamente?

La cuenta fue verificada cuando solicité el primero, y así fue confirmado por mail el día 6 de junio tras solicitarme la documentación. De hecho confirmaron la primera transferencia el día 7 de junio y la segunda el 11. Por chat me aseguraron que las recibiría en un máximo de 3-5 días hábiles, y tengo las capturas de la pantalla. De hecho me aseguraron que el miércoles pasado estaría la primera y como máximo hoy la segunda, pero no es así. He pedido que me den la información para trastrear las transferencias pero no me lo facilitan, y ya no contestan a mis mails y me aparece inhabilitado el chat.

¿Acumulaste tus ganancias con dinero real o usaste un bono? Solo con dinero real, no utilicé ningún tipo de bono

¿Cuándo fue la última vez que habló con el casino y de qué se trataba?

LLevo hablando toda la semana reclamando que no llegó la transferencia primera que debería haber llegado el martes, pero no me dan evasivas y solo me dicen que por su parte está todo ok. He pedido el identificador, ordenante, cuenta de origen e importes que han trasferido para poder rastrarlo en el banco pero no me facilitan la información.

Les adjunto captura de los chats donde me aseguraban que estaría pero no fue así, a los mails últimos donde pido info para rastrear las transferencia no me contestan ni me dan la información, y en el chat me indican que siga esperando. Creo que es una estafa y no quieren pagarme.

Hello,

the problem has just been solved. I contacted the Curacao license address and I don't know if it was for that reason, but after several emails exchanged with the casino they made 2 immediate transfers to the account.

Thanks a lot

Hola,

acaba de quedar solucionado el problema. Contacté con la dirección de la licencia de Curacao y no se si habrá sido por ese motivo pero tras varios mail intercambiados con el casino han realizado 2 transferencias inmediatas a la cuenta.

muchas gracias

Thank you joselurueda for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick