Platincasino - El jugador tiene problemas para completar la verificación de la cuenta.

I'm tired of arguing with these scammers.

They simply don't want to make a payout even though I was already verified and paid out in the past. Now the ID is probably not valid, which is nonsense. You want information about a credit card that I didn't use at all last time and no longer have and no information about it more nachbring and even if it would probably take weeks or even months.

It's just arbitrariness and disrespect to the max. These criminals should have their licenses revoked.

I have now contacted the POGG community and made it clear to the casino that I will no longer cooperate with you as my nerves are too bad. But you can secure your reputation the faster you pay out as I will take every opportunity to openly talk about you and to complain!

Let's see who has the longer breath

Ich bin es leid mit diesen Betrügern zu Diskutieren.

Sie wollen einfach keine Auszahlung tätigen obwohl ich in Vergangenheit schon verifiziert war und ausgezahlt habe.Jetzt ist der Perso wohl nicht gültig was Unsinn ist.Dazu wollen Sie Information über eine Kreditkarte die ich zuletzt garnicht genutzt habe und auch nicht mehr besitze und keine Information darüber mehr nachbrigen kann und selbst wenn würde das wahrscheinlich Wochen oder gar Monate dauern.

Es ist einfach Willkür und Respektlosigkeit zum Maximalen.Diesen Verbrechern sollte man die Lizenz entziehen.

Ich habe nun die POGG Community kontaktiert und dem Casino klar gemacht das ich nicht weiter mit Ihnen kooperieren werde da mir meine Nerven dafür zu Schade sind.Sie aber Ihren Ruf sichern können umso schneller Sie auszahlen da ich jede Gelegenheit nutzen werde mich Öffentlich über Sie auszulassen und zu Beschweren!

Mal sehen wer den längeren Atem hat

Dear paulicklars,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that you have never made deposits here with the credit card the casino asked you to verify? Did the casino inform you that your ID was not valid? Has the casino approved the rest of your documents?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

No, I submitted the documents or copies of the card with which I last paid properly and several times. Then you want some Skrill account details although I've never made any payments with them either and proof of an inactive card which I may have used to deposit there at the time. I no longer have this card and no documents to prove it or access to the account. Then they simply said my ID had expired, which is nonsense when you can read data!!!

It's just disrespectful arbitrariness and harassment and psycho games!

This shitty casino and their employees are owned and licensed for their dealings!

It's just pathetic fraudulent personalities working there...

Nein ,die Dokumente oder Kopien der Karte mit der Ich zuletzt gezahlt habe hatte ich ordnungsgemäß und mehrfach eingereicht. Dann wollen Sie noch was von Skrill Konten Details obwohl ich auch damit niemals bei denen Zahlungen getätigt habe und einen Beleg über eine Karte die inaktiv ist die ich damals verwendet hatte eventuell um dort einzuzahlen. Ich habe diese Karte nicht mehr und auch keine Dokumente die das belegen oder noch einen Zugriff auf das Konto. Dann wurde einfach gesagt mein Perso sei abgelaufen was Blödsinn ist wenn man Daten lesen kann!!!

Es ist einfach Respektlose Willkür und Schikane und Psycho Spielchen !!!

Dieses Scheiss-Casino und Ihren Mitarbeitern gehört Die Lizenz entzogen für Ihre Machenschaften!

Es sind einfach Armselige Betrügerische Persoenlichkeiten die dort arbeiten...

Thank you very much for your reply, paulicklars. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

After what felt like hundreds of attempts and uploading my credit card, you have now confirmed it.

Unfortunately, you also want confirmation from a card that I used last year and no longer have. I should submit a letter confirming the inactivity or end of this card, which of course is also an act and can take time, since the credit card providers also have a lame service or no service at all and it is questionable whether such a letter even exists. (I have By the way, you can show an email confirming that the card has been blocked due to inactivity, which of course is not enough)

All in all, it is pure harassment and delaying tactics by the Platincasino

This casino is something from the bottom up with me and I will block my account after receiving it and until then warn everyone about these scammers. I will not withdraw or change my posts on the internet either!

They are Ehlende criminals! Please ensure that they are taken off the grid!!

Nach gefühlt hunderten Versuchen und Uploaden meiner Kreditkarte habe Sie diese nun bestätigt.

Leider wollen Sie dazu noch eine Bestätigung von einer Karte die ich im letzten Jahr verwendet habe und garnicht mehr besitze. Ich solle ein Schreiben einreichen was die Inaktivität oder Endung dieser Karte bestätigt was natürlich auch wieder ein Akt ist und dauern kann da die Kreditkartenanbieter genauso ein Lahm-Service bis GarKein-Service haben und fraglich ist ob es ein solches Schreiben überhaupt gibt.(Ich habe übrigens eine email mit der Bestätigung der Sperrung der Karte aufgrund von Inaktivität vorzeigen können was natürlich nicht reicht)

Alles in Allem ist es reine Schikane und Hinhalte Taktik vom Platincasino

Dieses Casino ist sowas von unten durch bei mir und ich werde nach Erhalt dort mein Konto sperren und bis dahin jeden warnen vor diesen Betrügern.Auch meine Posts im Internet werde ich nicht zurückziehen oder ändern!

Es sind Ehlende Verbrecher!Bitte sorgen Sie dafür das diese vom Netz genommen werden!!

paulicklars, do I understand correctly that you have finally managed to verify your account? Has there been any news about your withdrawal?

No, no news, Platincasino are and will remain Ehlen Mafiosis who make life difficult for you to get your payouts!!!

Never again Platincasino! that much is certain!!

Nein keine Neuigkeiten,Platincasino sind und bleiben Ehlende Mafiosis die einem das Leben schwer machen an seine Auzahlungen zu kommen!!!

Nie wieder Platincasino! soviel steht fest!!

Thank you very much, paulicklars, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello paulicklars

I'm Michal and I have taken over your complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.

We would like to invite Platincasino to join the conversation.

Dear Platincasino

Can you please provide some information regarding the player's withdrawal delay?

Hello,

after checking this complaint we can confirm that Player's account got permanently closed by User request and there's 0 Balance.

Unfortunately there's nothing left to do from our side at this stage and we consider this complaint as closed.

Please let us know if there's anything else to add.

Thank you, Platincasino for the response.

Dear paulicklars,

Do I understand correctly that you have received your withdrawal and closed your casino account?

If so, there isn't much we can do, I'm afraid.

I'd like to clarify one more thing, the Credit Card in question was valid until 11/2022 and had been used for high Deposits in the past. Player failed to provide either CC nor Expiration Letter or any legit Documents stating that CC isn't valid anymore.

Thank you, Platincasino, for the clarification.

Dear paulicklars,

Please respond to the above-mentioned and clarify if we can close this complaint or if you need any additional assistance.

Dear paulicklars,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.