PlayOJO Casino - El depósito del jugador nunca se ha acreditado en su cuenta de casino.

Having trouble reaching a customer service agent to solve my missing deposit.

Dear Alycia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied.

Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you contacted your payment provider/bank already? If there’s any relevant communication, please forward it along with a payment receipt to petronela.k@casino.guru.

As I mentioned earlier, if a deposit hasn’t been credited to your account, the casino has its hands tied as only the sender can track the transaction, not the beneficiary. I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Dear Alycia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi there, thank you for the information! I have successfully deposited through them before and had no issues until recently as well with the "Kickers" section of their casino. I have had instances where I properly deposited through the Kicker and received my deposited funds on my account but not the Kicker that I was supposed to receive as well with the deposit. I am currently in the process of trying to contact my bank regarding the deposit issue.

Thank you very much, Alycia, for the update. Could you please forward your payment receipt and keep me informed about any developments?

Yes I can send the receipt of payment. I will also advise you of any changes in the situation.

Thank you very much, Alycia, for your reply. I will be waiting for an update and payment receipt patiently.

Dear Alycia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.