Playoro Casino - Los depósitos del jugador no se acreditan.

I registered in March, and during the deposit phase, amounts are deducted but not credited. After numerous chats, sending records, etc. even chats where I was told that within 5 days they would have been refunded — and all this since March 23, nothing yet to date. Every time I've returned to the chat, there's a new operator who checks everything again and then asks you for the same documents already sent to the previous operators. The operator (see attachment), confirmed to me on April 6th that the sums would have been disbursed within 5 days, but instead there's been total silence.

Da marzo iscritto, durante la fase di deposito, le somme vi vengono prelevate ma non accreditate. Dopo innumerevoli chat, l'invio delle contabili. Ecc ecc, , addirittura chat che mi dicevano che entro 5 giorni sarebbero state stornare e tutto questo dal 23 marzo, ad oggi niente ancora. Ogni volta che sono rientrato in chat, operatore nuovo che ricontrolla per poi richiederti gli stessi documenti già inviati agl'operatori precedenti. L'operatore (vedi allegato), mi conferma il giorno 6 aprile che le somme sarebbero state erogate entro 5 giorni, ma invece silenzio totale.

Dear massimorns,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Please forward your payment receipts to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear massimorns,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

no accreditation issued, no message beyond you, their silence continues, documentation requests sent three times. I await accreditations

nessun accreditato erogato, nessun messaggio oltre voi, continua il loro silenzio , documentazione richieste inviate tre volte. attendo accrediti

Hi massimorns,

I regret to learn that your deposited funds have not yet been credited to your casino account. Before we reach out to the casino on your behalf, could you please send us your bank statement from the date of the deposits until today? This will serve as evidence that the funds left your account and were not refunded.

Thank you.