PlayUZU Casino MX - Los depósitos de los jugadores no han sido acreditados.

Three deposits made: 200; 185; 200, and they still haven't shown up in my account, despite me showing them the transfer receipts.

Tres depósitos realizados : 200; 185 ; 200 y no me los reflejan en mi cuenta aún y enseñándoles las transferencias

Dear Fco77, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Thank you Veronika, my bank tells me that the transfer from them was successful, however I did not reach the receiving source. In this case, the casino will wait until the end of the month to send you the account statements in pdf

Gracias Veronika, mi banco me dice que la transferencia por parte de ellos fue exitosa más sin embargo no llego a la fuente receptora en este caso el casino me esperaré al cierre de mes para enviarle los estados de cuenta en pdf

Do you have any communication with the bank that you could forward to me? My email address is veronika.l@casino.guru. Please include your communication with the casino as well. Thank you.

Dear Fco77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.