Playzilla Casino - Cierre de la cuenta del jugador después de ganar.

I was playing Casino games on the Playzilla platform and asked them to close my account, but I subsequently canceled the account closure because the Casino seemed trustworthy. I received confirmation that my request had been updated and then proceeded to ask for a deposit limit on my account and continued playing. I was able to regularly deposit and play there until I had raised my account balance to over 600 Euros. Afterwards, they closed my entire gaming account and no longer respond to my emails.

Pelasin playzilla alustalla Casino pelejä ja pyysin heitä sulkemaan tilini, mutta peruin tilini sulkemisen, koska Casino vaikutti luotettavalla. Sain vahvistuksen siitä että pyyntöni oli päivitetty, sen jälkeen pyysin tilille talletus rajaa ja jatkoin pelaamista. Pystyin normaalisti tallettamaan ja pelaamaan siellä kunnes sain nostettua tilini saldon reiluun 600 euroon. Sen jälkeen ne sulkivat koko pelitilini eikä enää vastaa sähköposteihin.

Hello Teemu11111,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Playzilla Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When exactly did you request to close your account and how long after that did the casino close it?

Please note that as you mentioned gambling addiction in your request, there is no longer a way to cancel it and the casino must close your account without the possibility to reopen it.

Looking forward to your answer.

Regards,

Nick

Account did not require verification. When the Casino announces that my request is canceled and that it will set a deposit limit, after that approx. After 6 hours they closed it. They should have closed the account earlier without allowing to deposit more money and play at the casino. Those documents clearly show that your request was updated and allowed me to continue playing.

Tili ei vaatinut vahvistusta. Kun Casino ilmoittaa pyyntöni peruttavaksi ja laittavansa talletusrajan niin sen jälkeen noin. 6 tunnin kuluttua sen sulkivat. Heidän olisi pitänyt sulkea tili aikaisemmin antamatta tallettaa lisää rahaa ja pelata casinolla. Niissä dokumenteissa näkyy selkeästi että pyyntösi päivitetty ja antoivat minun jatkaa pelaamista.

the casino reported my request as updated when I requested the closing of the game account to be established"

kasino ilmoitti pyyntöni päivitetyksi kun pyysin pelitilin sulkemisen perustettavaksi"

Hello Teemu11111,

The update you received was an automatic e-mail and as soon as the casino processed your request, your account was closed as it should have been as you mentioned gambling addiction. The casino did everything according to their rules and they should never reopen your account from now on as you self-excluded yourself.

Is there anything else we can assist you with? If not, we will be closing the complaint.

Yeah. I got the money out of the account.

Joo. Sain rahat pois tililtä.

Hello Teemu11111,

Do I understand it correctly that the casino paid out the remaining balance from your account?

Yes.

Kyllä.

Dear Teemu11111,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru