Playzilla Casino - El depósito del jugador nunca ha sido acreditado a su cuenta.

I deposited €25 at Playzilla.

These were debited from my bank account but not credited to my casino account. First I wrote to the support, they said I should please wait 2 hours.

After 2 hours I got an email that the transaction allegedly failed???

I then contacted support again and sent a photo as proof that the money had been debited from my bank account.

He then said he would take a look at the matter, but the chat ended in the middle and I was forwarded to another support employee 😂😂

He said he would look at the problem as well and just close the chat after about 15 minutes 😂😂

So I go back to the support now he tells me the transaction has been canceled and the amount is said to be credited back to my bank account 😂😂 I'm curious!!!

Ich habe bei Playzilla 25€ eingezahlt.

Diese wurden von meinem Bank Konto abgebucht jedoch nicht meinem Casino konto gutgeschrieben. Zuerst habe ich dem Support geschrieben, dieser meinte ich soll bitte 2 Stunden warten.

Nach 2 Stunden bekam ich dann eine email, dass die Transaktion angeblich fehlgeschlagen ist???

Daraufhin habe ich noch einmal den Support kontaktiert und ein Beweisfoto geschickt, dass das Geld von meinem Bankkonto abgebucht wurde.

Dieser meinte dann er schaut sich die Sache an, mittendrin wurde aber der Chat beendet und ich wurde an einen anderen Support Mitarbeiter weitergeleitet 😂😂

Er sagte er schaut sich das problem ebenso an, und schließt nach ca 15minuten einfach den Chat 😂😂

Also gehe ich wieder in den Support nun sagt mir dieser die Transaktion ist abgebrochen und der Betrag wird angeblich wieder auf mein Bank Konto gutgeschrieben 😂😂 da bin ich mal gespannt!!!

Dear colbikemato,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear colbikemato,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.