Playzilla Casino - El jugador no está satisfecho con el proceso de retiro.

already paid out twice, always took a long time...

I am otherwise very satisfied.

always the same standardized information when there are questions: too much to do, you can't say how long it will take.

I just don't understand why this casino takes so long every time. And obviously not interested in the fact that you want to continue playing there. It is understandable that a player would like to have his winnings promptly...

habe bereits zweimal ausgezahlt, hat immer lange gedauert…

ich bin ansonsten sehr zufrieden.

bei nachfragen immer die selbe standardisierte Auskunft: zu viel zu tun, man kann nicht sagen wie lange es dauert.

ich verstehe es einfach nicht , wArum dieses Casino jedes Mal so lange braucht. Und offensichtlich nicht daran interessiert ist , dass man da weiterspielen möchte. Ist doch verständlich, dass ein Spieler seinen Gewinn zeitnah haben möchte…

Hello Shrimpz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Playzilla Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Since when is your account fully verified? Could you please specify how long did it take to receive the 2 payouts? Is there any withdrawal requested right now?

Looking forward to your answer.

Regards,

Nick

I have already received two payouts, but below 500 eur. it took about 5 days. Paid out without verification.

the chat said i don't have to verify myself for the current payout either. Current withdrawal request 900 eur.

thank you very much for caring

greet Daniel

ich habe schon zwei Auszahlungen erhalten, jedoch unter 500 eur. es hat ca. 5 Tage gedauert . Wurden ohne Verifizierung ausgezahlt.

der Chat sagte ich muss mich für die aktuelle Auszahlung auch nicht verifizieren. Auktueller Auszahlungsantrag 900 eur.

vielen Dank, dass du dich kümmerst

grüsse Daniel

short update: today the chat told me that the transfer is for today (the 11.4.) been instructed . two hours later

I just got an email at 6:00 p.m. I should now verify myself with Kyc. it is completely incomprehensible to me that an otherwise very satisfied customer should be annoyed like that for no reason.

I should also submit copies of my current credit card and the credit card I used before.

left these blocks because I thought they were lost. I found it again later. Normally I wouldn't have this card at all anymore.

All submitted. It's all suspect, isn't it?

zudem soll ich noch Kopien meiner aktuellen creditkarte und der creditkarte die ich davor verwendet habe einreichen.

habe diese Sperren lassen, weil ich dachte sie sei verloren gegangen. Habe ich später wieder gefunden. Normalerweise hätte ich diese Karte überhaupt nicht mehr.

Alles eingereicht. Ist doch alles suspekt, oder?

13.4. money arrived...

you have to wait so long for the money at this casino...

13.4. ist Geld angekommen…

man muss wohl bei diesem casino immer so lang auf das Geld warten…

Hello Shrimpz,

I'm glad that the money has arrived. Please note that the first withdrawals take always longer than the others specially if a verification is needed.

The complaint will be now closed as resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick