Playzilla Casino - Los intentos de retiro del jugador son rechazados debido a un error.

Hello, I urgently need your help. I saw that you have previously resolved an issue with Playzilla, and now I am experiencing the same problem. I have tried to make a withdrawal 100 times, but I keep getting an error message, as you can see in the attached photo. Regardless of the withdrawal method I use, the withdrawal always fails. The live chat is unclickable, and I can't send an email to support because my email client indicates that it's a valid email address. When I click on verification in my profile, it always says that verification is not necessary. (I've also added an image attachment) I really need your help 🙏🏻

Hallo, ich brauche dringend Ihre Hilfe. Ich habe gesehen, dass Sie zuvor ein Problem mit Playzilla gelöst haben, und jetzt habe ich dasselbe Problem. Ich habe schon 100x versucht, eine Auszahlung vorzunehmen, aber ich erhalte immer wieder die Fehlermeldung, wie Sie auf dem beigefügten Foto sehen können. Egal welche Auszahlungsmethode immer kommt Auszahlung fehlgeschlagen. Auf den Live Chat kann man nicht klicken und an den Support keine Email schreiben, da bei meinem Email Postfach kommt, dass es eine gültige Email Adresse ist. Wenn ich auf Überprüfung in meinem Profil klicke kommt jedes Mal dass eine Überprüfung nicht notwendig ist. (Bild im Anhang auch hinzugefügt) Ich brauche wirklich Ihre Hilfe 🙏🏻

Dear seriouskris,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Have you made any successful withdrawals from this casino before?

Did you accumulate your winnings with or without a bonus? If you played with a bonus, did you make sure to fulfill the wagering requirements before requesting a withdrawal?

Have you double-checked that you wrote to customer support using their correct email address, support@playzilla.com?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

Thank you for your quick reply, but I have now reached the friendly live chat customer service and they told me that even if you have not claimed a bonus, you have to wager your deposit 3 times before you can withdraw. I had only ever known this if you also claimed a bonus.

I have now wagered the deposit amount twice and now I no longer receive an error message when I click on withdrawal.

So this case can be closed.

Hallo Veronika,

vielen Dank für Ihre schnelle Antwort, jedoch habe ich mittlerweile den netten Live Chat Kundendienst erreicht und dieser hat mir mitgeteilt, dass man auch ohne beanspruchten Bonus seine Einzahlung 3x umsetzen muss, bevor man auszahlen kann. Mir war das sonst immer nur bekannt, wenn man auch einen Bonus in Anspruch nimmt.

Ich habe nun den Einzahlungs Betrag noch 2x umgesetzt und jetzt kommt keine Fehlermeldung mehr, wenn ich auf Auszahlung klicke.

Also kann dieser Fall geschlossen werden.

Dear seriouskris,

Many online casinos have a policy requiring players to wager their deposit a certain number of times before making a withdrawal, even if no bonus is involved. This is typically to cover transaction fees and prevent money laundering or fraud, where someone might deposit funds and withdraw them without actually playing.

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika 

Casino.Guru