Playzilla Casino - Los retiros de los jugadores han sido cancelados.

I made a withdrawal on 01/23/2025.

It was canceled twice.

When I asked in live chat, they said my bank had rejected the payment.

Called the bank, they had no knowledge of it, and if it did happen, there would always be a reason given.

I'm writing because this isn't the first time.

And the last time, I already requested to close my account.

Which didn’t happen, and they appeased me with a bonus.

Ich habe eine Auszahlung getätigt am 23.01.2025.

Diese wurde 2 mal storniert.

Als ich im livechat fragte hiess es meine Bank habe die Zahlung zurückgewiesen.

Bei der Bank angerufen, Sie haben nichts davon gewusst und falls würde sowieso immer ein Grund stehen.

Ich schreibe weil es nicht das erste mal ist.

und ich beim letzten mal schon um eine Kontoschliessung bittete.

Die nicht geschehen ist und man mich mit einem Binus besänftigt hat.

Dear luonghoefli,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you made any successful withdrawals from this casino before?

Have you selected the same payment method for withdrawing your winnings as you used for depositing?

Have you passed the full KYC verification?

Have you tried choosing a different payment method for withdrawing your winnings?

Regarding the account closure request, could you please specify the reason why you wish your account to be closed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronika

Yes, exactly, I have already had several payments made to this account. And I also have a VIP manager. My deposit methods are always the same. Apple Pay or Paysafe.

There have been problems with payouts several times.

They always keep you waiting. But this time it was real. They even said my bank had rejected the payment. I called my bank, nothing like that. I also have screenshots of it. They keep you waiting in the hope that you'll lose everything again.

Yes, I have been with Playzilla for some time now. I am verified.

Of course, I wrote that you don't actually win enough. And I don't want to get myself into financial difficulties.

It is also my right if I want to close the account.

I hope that too.

Thank you very much for your efforts.

Hi Veronika

Ja genau, hatte schon mehrere Zahlungsausgänge auf dieses Konto. Und habe auch einen VIP Manager. Meine Einzahlhngsmethoden sind immer gleich. Apple Pay oder Paysafe.

Es gab schon mehrere Male Probleme mit der Auszahlungen.

Immer wird man hingehalten. Aber diesmal echt, es wurde sogar gesagt meine Bank hat die Zahlung abgelent. Mit meiner Bank telefoniert, nichts dergleichen. Habe auch Screenshots davon. Man wird hingehalten in der Hoffnung man verspielt wieder alles.

Ja bin ja auch schon einige Zeit bei Playzilla. Bin Verifiziert.

Natürlich, habe geschrieben man gewinne eigentli zu wenig. Und ich möchte mich nicht in Finanzielle schwierigkeiten bringen.

Es ist doch auch mein Recht, wenn ich das Konto schliessen möchte.

Das hoffe ich auch.

Herzlichen Dank für Ihre Bemühungen.

Have you tried to withdraw your winnings using Apple Pay or Paysafe after the bank transfer request has been canceled?

I asked you why you wanted to close your account because we can only help players close their accounts if they are addicted to gambling.

Thank you for your cooperation.

Dear luonghoefli,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.