Pledoo Casino - El jugador lucha por retirar su saldo.

I have already verified my account and provide the security department with all the I'd and statements regarding my account,and I have already been done a withdrawal before,I don't use my Jeton account and now they asked for a statement regarding my account in Jeton,i have done all the deposit from my Swedish bank account and provide everything to them,now when I try to make a withdrawal they denied the withdrawal and I can't log in to the website on Jeton.

Hello Eliasj87,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pledoo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? Did you ever use your Jeton account to deposit into the casino? Please note that if yes, they are allowed to request a verification of it and if you do not longer use it, you need to provide a statement from the payment provider.

Looking forward to your answer.

Regards,

Nick

Hi Nick, I have never used Jeton for deposits, I have now succeeded after many over and over with the security department and to add to all other players, Jeton support does not provide any statement according to them, and therefore all other players should be careful with to make bets via Jeton. I have now managed to get my account verified but still my withdrawal has not been approved.

Hej Nick ,jag har aldrig använt Jeton för insättningar,jag har nu fått lyckats efter många om och om med säkerhets avdelningen och för att tillägga alla andra spelare så tillförser inte Jeton support någon statement enligt dom , och därför bör alla andra spelare vara försiktiga med att göra insatser via Jeton. Jag lyckades nu få mitt konto verifierad men fortfarande har inte mitt uttag blivit godkänt.

Hello Eliasj87,

Since when is the withdrawal pending? Please let us know in case of any update.

Dear Eliasj87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.