Posido Casino - El depósito del jugador está retrasado.

Dear Milli1999,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

The casino doesn't even tell me what the problem is. You can track this transaction and see that it arrived in the casino's wallet, or rather in the wallet that was shown to me when I made the deposit. It feels more like they don't want to help me at all, they say things like, "the finance department will get in touch with you," or "you will receive an email with an update in the next 20 minutes."

I have already written to email support twice, but they haven't responded at all and haven't even told me what the problem is. They just say that live support is limited and can't say anything.

Das Casino sagt mir nicht mal was das Problem ist. Man kann diese Transaktion ja nachverfolgen und sieht, dass diese auf der Wallet des Casinos angekommen ist, bzw auf der Wallet welche mir bei Einzahlung angezeigt wurde. Es fühlt sich eher so an, als will man mir auch gar nicht helfen, es werden Aussagen getätigt wie, die „Finanzabteilung meldet sich bei ihnen", oder „sie bekommen in den nächsten 20 Minuten eine email mit einem Update".

Dem Email Support habe ich nun bereits auch schon 2x geschrieben, dieser antwortet erst überhaupt gar nicht, wann sagt mir also nicht mal was das Problem ist, nur dass der Livesupport eingeschränkt ist und nichts sagen kann.

I have now received the money! Can be closed! Thank you very much!

Habe das Geld nun erhalten! Darf geschlossen werden! Vielen Dank!

Dear Milli1999,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Nick Bacon 

Casino.Guru