Posido Casino - La solicitud de reembolso del jugador se retrasa.

Hello, on this site, no one is reachable either via live chat or email. I deposited over €1500 in one week and there's absolutely no response regarding the cashback I should have received. It is promised on the site to receive a 15% cashback between Monday and Sunday based on deposit amount, but this is not being credited automatically as described!!! I am reporting this site because neither winning is possible nor does anyone here take care of the issues! I once got into the chat, and after asking a question, I was kicked out and couldn't get back into the live chat despite several attempts!!!!

No one here is offering a solution.

Hallo hier auf der Seite ist niemand erreichbar noch über den Livechat noch per Email ich habe über 1500€ eingezahlt in einer Woche und es wird null reagiert auf den cashback den ich erhalten sollte es ist auf der Seite zwischen Montag und Sonntag versprochen eine cashback zu erhalten nach einzahlubgshöhe von 15% dies wird hier jedoch nicht automatisch wie beschrieben gebucht!!! Ich melde diese Seite weil weder Gewinne möglich sind sonst sich irgendwer hier darum kümmert! Ich kam einmal in den Chat rein nach der Frage wurde ich rausgeworfen und kam nach sämtlichen versuchen nicht wieder in den Livechat!!!!

hier bietet niemad eine Lösung an

Dear findikfistik86,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify which cashback bonus you wanted to receive? Please send me the link or a screenshot of the bonus.

Have you checked the Terms and Conditions of the cashback bonus if you are eligible for it?

Have you opted in for this bonus?

When was the last time you successfully communicated with the casino customer support?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The problem has been solved

Das Problem hat sich gelöst

Dear findikfistik86,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru