Posido Casino - Los retiros de los jugadores se retrasan.

I have made two withdrawals, the first on December 9th and the second on December 12th... The 5 business days they state for processing withdrawals have already passed! On the chat, they only give automated responses and ask for patience due to workload! It's unacceptable.

Έχω κάνει δύο αναλήψεις την πρώτη στις 9/12 και την δεύτερη στις 12/12... Έχουν παρέλθει ήδη οι 5 εργάσιμες ημέρες που λένε ότι πραγματοποιούνται οι αποσύρσεις!Στο τσατ απλά απαντάνε αυτοματοποιημένα και ζητάνε υπομονή λόγω φόρτου εργασίας! Είναι απαράδεκτο

Dear paschoualecarlosneda,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear paschoualecarlosneda,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good evening, I was just waiting for the 14 days you told me in the message to pass! Of course there is no progress from the casino's side, I have not received any withdrawal! I repeatedly talk to support and the answers are automated and they close the conversation without giving me any clear information!

Καλησπέρα σας, απλά περίμενα να περάσουν οι 14 μέρες που μου είπατε στο μήνυμα! Εννοείται ότι δεν υπάρχει καμία εξέλιξη από πλευράς του καζίνο, δεν έχω λάβει καμία ανάληψη! Επανειλημμένα μιλάω με την υποστήριξη και οι απαντήσεις είναι αυτοματοποιημένες και μου κλείνουν την συνομιλία μην δίνοντας μου σαφή ενημέρωση!

It has already been over 20 days since the first withdrawal and 18 since the second request!

Έχουν περάσει ήδη πάνω από 20 μέρες από την πρώτη ανάληψη και 18 από το δεύτερο αίτημα!

Thank you very much, paschoualecarlosneda, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

My first two withdrawals were finally processed successfully, after a month of waiting of course! Thank you in advance if you took a stand against the casino! But now there is the following problem, while I already had a third withdrawal active from 25/12/2024, they arbitrarily canceled it, telling me that there was a technical error on the part of the payment provider!

Οι δύο πρώτες αναλήψεις μου διεκπεραιώθηκαν επιτυχώς εν τέλει, μετά βέβαια από ένα μήνα αναμονής! Ευχαριστώ προκαταβολικά αν πήρατε θέση απέναντι στο καζίνο! Τώρα όμως υπάρχει το εξής πρόβλημα, ενώ είχα ήδη μία τρίτη ανάληψη ενεργή από τις 25/12/2024 μου την ακυρώσανε αυθαίρετα λέγοντας μου ότι υπήρξε τεχνικό σφάλμα εκ μέρους του παρόχου πληρωμών!

Dear paschoualecarlosneda,

I will now close this complaint, and if you feel that you need our help again, please don't hesitate to submit a new one regarding the third withdrawal.

So, thank you, paschoualecarlosneda, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru