Posido Casino - Retraso en el retiro del jugador y falta de respuesta del soporte.

Hello,

I have requested a withdrawal of 400 Euros from my casino balance.

The provider states on their website that the money will be in the account within 1-3 days.

As of today, I still have not received the deposit into my account and the support

has not yet responded to my email.

Hallo,

ich habe von meinem erspielten Guthaben 400 Euro auszahlen lassen.

Beim Anbieter steht in der Webseite innerhalb von 1-3 Tagen ist das Geld auf dem Konto.

Habe bis heute noch keine Einzahlung auf dem Konto und der Support

hat auf meine Mail auch noch nicht geantwortet.

Dear bibo, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

Hello,

No, I haven't made another withdrawal yet.

I made the payout on March 15, 2024.

Kind regards

bibo

Hallo,

nein ich habe noch keine weitere Abhebung gemacht.

Die Auszahlung habe ich am 15.03,2024 getätigt.

mfg

bibo

Thank you for your reply, bibo. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

OK, but then the online casino should write on their website that payment will only be made in 2 weeks and not 1-3 days.

Kind regards

ok ,aber dann sollte das onlinecasino in ihrer webseite mal reinschreiben,Auszahlung erst in 2 Wochen und nicht 1-3 Tage.

mfg

Hello again,

To date there has been no response from the casino regarding my withdrawal.

The two weeks are already over and I haven't received a single piece of information about what's going on.

I hope that you will now help me to get my rights.

Kind regards

Timmerman

Hallo noch mal,

bis heute ist noch keine Reaktion seitens vom Casino gekommen,wegen meiner Auszahlung.

Die zwei Wochen sind längst schon um ,und noch keine einzige Info habe ich bekommen wie es weiter geht.

Hoffe das sie mir jetzt helfen,das ich zu mein Recht komme.

mfg

Timmermann

Hello ,

I received a message from the casino today that my account had been processed.

Hope everything goes well now.

thanks for the help

Hallo ,

habe heute die Nachricht bekommen vom Casino,das mein Konto bearbeitet worden ist.

Hoffe mal das jetzt alles gut geht.

Danke erstmal für die Hilfe

 Thank you very much for the update. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear bibo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

I have received the money transferred.

greeting

Hallo,

habe das Geld überwiesen bekommen.

gruss

Dear bibo,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru