Power Casino - Los retiros de jugadores se han retrasado.

I requested two payments (1 x € 2240 and 1 x € 140) on December 21, 2021 and didn't receive any money even after two weeks. There was also no response to my last email.

if I try to log in now it tells me that it would suddenly no longer work from my country ...

Ich habe am 21.12.2021 zwei Auszahlungen (1 x 2240 € und 1 x 140 €) angefragt und selbst nach zwei Wochen kein Geld bekommen. Auf meine letzte Email wurde auch nicht mehr reagiert.

wenn ich jetzt versuche mich einzuloggen heißt es mir, dass es von meinem Land plötzlich aus nicht mehr gehen würde…

Dear Manuela,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if they were your first withdrawals in this casino? Do I understand correctly that your payments are still pending inside the account without being processed? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

My account has been successfully verified and previous withdrawals have been successfully processed.

an additional problem is that I can't even register because recently no players from Bavaria have been accepted anymore….

Mein Konto wurde erfolgreich verifiziert und es wurden zuvor erfolgreich Auszahlungen durchgeführt.

ein zusätzliches Problem ist, dass ich mich nicht einmal mehr anmelden kann, weil seit neuestem keine Spieler aus Bayern mehr akzeptiert werden….

The payouts were requested 14 days ago

Die Auszahlungen wurden vor 14 Tagen angefragt

Thank you very much, Manuela, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Manuela,

I looked at your complaint and will do my best to help you. I would like to invite Power Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello, I would like to inform you that the payouts via token have been approved today and have already been booked. Thanks for your help

Hallo, ich möchte Ihnen gerne mitteilen, dass heute die Auszahlungen über Jeton genehmigt wurden und schon verbucht wurden. Danke für Ihre Hilfe

Dear Manuela,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru