Pribet Casino - Se denegó el retiro del jugador y la cuenta permanece abierta a pesar de la adicción.

Hello,

Pribet Casino is the worst casino I have ever encountered in my life. First, they refused my withdrawal for 'business reasons,' which, in the end, is acceptable. Then I wanted to have my account closed because I am addicted, but they won't do it. I've contacted the casino via email and live chat over 30 times now, and they always say they will take care of it, but they do nothing.

Since I am addicted, I deposited again today, this time using my credit card. After 4 hours, there was a new transaction on my credit card, which was obviously not made by me. It was not for the casino, but apparently, my credit card details were shared, and who could that be?

This casino is full of the biggest fraudsters in the world, and it should not only be banned but also sued and jailed. Thank you.

Hallo,

das Casino Pribet ist das schlimmste Casino, das ich je in meinem Leben gesehen habe. Erst haben die meine Auszahlung aus 'unternehmerischen Gründen' verweigert, was im Endeffekt in Ordnung ist. Anschließend wollte ich mein Konto sperren lassen, weil ich süchtig bin, was sie nicht tun. Ich habe inzwischen über 30 Mal das Casino per Mail und über den Live-Chat angeschrieben und die sagen immer, dass sie sich darum kümmern, aber sie machen nichts.

Da ich süchtig bin, habe ich heute wieder eingezahlt und dieses Mal mit meiner Kreditkarte und nach 4 Stunden kam auf einmal eine neue Transaktion auf meiner Kreditkarte, die natürlich nicht von mir war. Die war auch nicht auf das Casino, aber anscheinend wurden meine Kreditkarten-Daten weitergegeben und wer könnte das bloß sein?

Dieses Casino sind die größten Betrüger auf der Welt und sollten nicht nur gesperrt, sondern verklagt und eingesperrt werden. Danke.

Hello cihanyilmazcy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?

Please, let me explain you what the difference between closing the account and self-exclusion is:

Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.

Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).

In the case of self-exclusion, if casino failed in this, player may ask for a refund.

Thank you very much in advance for your reply.

Best regards,

Nick

Addiction is the reason and the people at pribet are the biggest sons of bitches because I finally got my 'ban' yesterday after I had to send them a bank statement and pictures of my credit and debit cards. And the funny thing is that they only banned me for 30 days even though I told the monkey faces 100 times that I am a gambling addict and want a permanent ban.

What's even funnier is that they always send me free spins, even though I tell them every time that I want to be left alone and banned.

These retarded monkeys are not only crooks and scammers, but also the biggest bastards in the world.

Sucht ist der Grund und die Leute bei pribet sind die größten Hurensöhne, weil ich gestern endlich meine 'Sperre' bekommen habe, nachdem ich denen einen Kontoauszug und Bilder von meinem Kredit- und Bankkarten schicken musste. Und das lustige ist, dass die mich nur für 30 Tage gesperrt haben, obwohl ich den Affengesichtern 100 mal gesagt habe, dass ich spielsüchtig bin und eine permanente Sperre haben möchte.

Noch lustiger ist, dass die mir immer Freispiele schicken, obwohl ich denen jedes mal sage, dass ich meine ruhe haben und gesperrt werden möchten.

Diese behinderten Affen sind nicht nur Gauner, Scammer, sondern auch noch die größten Bastarde auf der Welt.

Hello cihanyilmazcy,

Please forward the self-exclusion request which you sent to the casino to nikolas.b@casino.guru (along with any other communication with the casino regarding this matter).

I would also like to ask you not to use harsh language on our website.

Dear cihanyilmazcy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.