Punterz Casino - Los fondos del jugador no se reembolsan.

I deposited virtual currency, but it was refunded because it was just a little short of the bonus threshold. However, due to my mistake, the refund was not made to the account I originally deposited it in, but to a different account in my name, which was in my home country. However, this account was not used for casino transactions, so it was not reflected in the actual account, so I had it returned to the casino. The problem is that even after that, I have not heard anything back when I contacted them via chat or email.

Even if you don't refund me, I'd be happy if you could just deposit the money into my casino account.

仮想通貨を入金しましたがボーナス基準額にわずかに届かず返金されましたが、私のミスで本来入金した口座ではなく私名義の別口座　本国のものに返金されましたがこの口座はカジノの取引に否定的でなかなか実交座に反映されませんでしたので、一度カジノに戻して貰いました　問題はその後でチャットやメールで問い合わせしても音沙汰ないですね

別に返金してくれなくてもカジノのアカウントに入金しておいてくれれば良いので返して下さい

Dear sxzw74,

Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of events, I’m not able to assist you with this case, and I will definitely need more information. Could you please elaborate? Do I understand correctly that you tried to make a deposit into your casino account but it wasn't successful? How could the transaction go to a completely different account? Which payment method did you use?

I will be patiently waiting for your reply.

Best regards,

Kristina

See you tomorrow. I just wrote it and it told me to log in and the document disappeared. See you tomorrow, Christina.

また明日　さっき書いたら　ログインしろと言われてしたら文書消えてた　クリスティーナさんまた明日

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• Additional Information

Continued from above

I never got the refund so I tracked it down and it was in a different account of mine

Or rather, if I hadn't asked about it, it would probably remain an unaccounted for account, so I asked and found it.

However, I was told that it would take a lot of time to investigate and claim it as mine, so I wanted to avoid the casino refund being discovered.

I asked them to return it immediately. It was something they could do right away, so I asked them to do it.

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• 追加情報

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いつまでたっても返金されないので追跡してみたら別な私のアカウントに入っていました

というよりはこちらから聞かないと多分不明金のままなので聞きましたらありました

しかし私の物とするのは調査したり大変時間かかると云われたのでカジノ返金発覚を避けたいので

すぐに戻してくださいと頼みました　それならすぐさま出来る話でしたのでお願いして応じて貰いました

Flow of funds XRP Trust Wallet → Punter → Refund Binance

資金の流れ　XRP トラストウォレット→punter様→返金バイナンス

Thank you very much for your reply, sxzw74. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear sxzw74,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I emailed you

メールしました

I sent an email

メール送りました

I received your email, but it doesn't contain the information I requested, just all the screenshots you already posted here. Please get back to my last message and provide the information I asked for.

Dear sxzw74,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.