QuickWin Casino - El jugador enfrenta problemas de bloqueo del juego.

About 3 weeks ago, I was playing the TNT BONANZA slot on Quickwin Casino. I bought the free spins for 20 Euros on the 20 cent line. After the 7th spin, the game crashed and has been unplayable ever since. While the game data is saved, nothing more can be done. Despite numerous attempts to rectify this issue through live chats and several emails, I am still being put off. They keep asking for more information that would take me hours to find! Additionally, they requested screenshots which I submitted. Days later, they inform me that screenshots are not acceptable! This casino may have many things, but it is far from being reputable and customer-friendly. They won't be getting any more of my money!

vor ca 3 wochen spielte ich auf Quickwin Casino den Slot TNT BONANZA, kaufte auf der 20 cent reihe die freispiele für 20 Euro. Nach den 7. spin stürzte das speil ab und läst sich seitdem nicht mehr spielen, spieldaten sind zwar gespeichert aber mehr auch nicht, nach mehrmaligen livechat versuch dies zu bereinigen und einigen e mail werde ich immernoch hingehalten und es werden immer neue sachen verlangt die mir stunden kosten würden um diese infos zu finden! Auch wurden screenshot verlangt welche ich auch eingereicht habe, tage später sagt man mir screenshots sind nicht zulässeig! Diese Casino mag vieles sein jedoch weit weg von seriös und Kundenfreundlich! Mein Geld bekommen die nicht mehr!

Hello rayfischer,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with QuickWin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you use any bonus when the game crashed? Can you please forward the relevant proof regarding your case to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear rayfischer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, no I didn't have to verify the account, or you have to be asked to do so. And yes I bought the bonus on the 20cent line, if I remember correctly for 20.-

I was also in the live chat about this thing 10 years ago.

If I asked unpleasant questions, I was automatically logged out.

Ergo, you have little to no chance of resolving the matter seriously. I've already given up, they should be happy with the few cents, apparently they need it!

Hallo, nein ich musste das Konto nicht verifizieren, bzw man muss dazu aufgefordert werden. Und ja ich habe den Bonus auf der 20cent Line gekauft, wenn ich mich recht entsinne um 20.-

weiteres war ich sich 10 wegen dieser Sache im Livechat.

Wenn ich unangenehme fragen stellt so wurde ich automatisch abgemeldet.

Ergo man hat wenig bis gar keine möglichkeit die Sache seriös zu lösen. ich habe bereits aufgegeben, die sollen mit den paar cent glücklich werden scheinbar haben sie es nötig!

A little fun fact on the side: The game TNT BONANZA is still saved on my site with the score at the time of the crash, i.e. after the 3rd spin nothing worked anymore, which means QUICKWIN hasn't managed to fix this error yet! It's been more than 3 weeks since the GAME was canceled and my first report......

kleiner Funfact am Rande noch, Das Spiel TNT BONANZA ist immer noch auf meiner Seite gespeichert mit dem Spielstand zum Zeitpunkt des Absturzes, sprich nach dem 3ten Spin ging nnichts mehr, das heißt die von QUICKWIN haben es bis Dato nicht geschafft diesen Fehler zu beheben! es sind mehr 3 Wochen vergangen seit dem SPIELABBRUCH und meiner ersten Meldung......

Dear rayfischer,

Can you please advise if you did try to contact the gaming provider as well?

Of course, after several attempts to reach a result using the live chat, I sent QUICKWIN support an email directly, but I never received a response, except for the automated return email stating that the email had been received!

The email was sent on November 25th, 2023 at 10:52 p.m.! and in the reply email I got this number! (11591349)

Selbstverständlich habe ich nach mehrmaligen Versuchen mit dem Live Chat zu einem Ergebnis zu kommen den Support QUICKWIN direkt eine E Mail gesendet jedoch nie eine Antwort erhalten, bis auf die automatisierte Retourmail mit dem Hinweis das die E Mail eingegangen ist!

Sendezeit der e mail war 25.11.2023 um 22:52 Uhr! und in der Antwort email bekam ich die diese Nummer! (11591349)

Dear rayfischer,

I did not mean QuikckWin casino but the game provider directly - booming games who can investigate your game rounds.

I personally don't, but the live chat told me that they have contacted the provider, but nothing has happened so far, the game still hangs

ich persönlich nicht, jedoch sagte mir der livechat das sie den anbieter kontaktiert haben, aber bis heut ist nichts passiert, das spielt hängt immer noch

I would like to invite QuickWin Casino to clarify the situation with the player's technical issues.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Customer, 

Thank you for reaching out. 

We would like to inform you that we checked your game round with the game provider and therefore, we kindly request you to re-enter the game. This will allow you to play your bonus round. 

In case of any error, please let us know. 

Thank you for understanding! 

Best Regards, 

QuickWin

Dear rayfischer,

Can you please advise if you've been able to play the bonus rounds in the game?

Dear Nick, 

Thank you for your cooperation with us. 

Regrettably, while we were working to resolve this case, the customer reached out to our live chat and closed his account. Unfortunately, this means we are no longer able to provide assistance in this particular matter.

We appreciate your understanding in this situation and thank you for your ongoing support.

Best Regards, 

QuickWin

Dear rayfischer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.