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Subject: Complaint Regarding Withdrawal Issues and Account Verification

Dear GURU CASINO PLEASE HELP ME!!

I am writing to express my dissatisfaction with the ongoing issues I’ve faced regarding withdrawals and account verification. Below is a summary of the situation:

1. I made several deposits and won significant amounts, and after completing my withdrawal request, I waited for 3 business days, after which I received the regular withdrawal process.

2. I continued playing and won $10,000.

3. I contacted VIP support on Telegram, where the representative was friendly and seemed concerned because we are both from Lebanon.

4. However, when I tried to withdraw my funds, my first withdrawal of $500 was returned, and I was told that my account needed to be verified. They requested a passport and card details.

5. After completing the verification, I successfully received a withdrawal of $500, but later I was informed to "wait" and that they were working on the transfer.

6. I started receiving delayed responses from VIP support, and they didn’t reply for a long time, causing frustration.

7. To keep the account active and facilitate faster withdrawals, I kept playing. My balance was reduced to $7,085, and there was $1,000 pending withdrawal.

8. I was asked by VIP support to make another deposit to "speed up" the withdrawal process, so I deposited $20, but the deposit never showed up on the website. I was told to wait 2 hours, but nothing happened.

9. I contacted live support several times, and they continuously told me to "wait," but they kept giving false excuses. Eventually, they closed the chat without providing any solutions.

10. Moreover, they started offering me bonuses that were misleading, making it even harder to process the withdrawal.

11.plus i have a 3 withdrawal on the system by 500$ about 1000$ and disappearing from the website for no reason!!

I am extremely frustrated by these delays and misleading actions. Please address this matter and let me know how it will be resolved.

Dear Ibrahimsaad2,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Subject: Urgent: Withdrawal Pending for Over a Month

Dear guru casino

I have been waiting for my withdrawal for over a month now, and I have yet to receive my funds. Your responses have been nothing but delays, false promises, and stalling tactics.

I contacted you because my withdrawal has been pending for too long, and I need immediate action. If I do not receive a proper resolution soon, I will be forced to take further action.

Please provide a clear and immediate update regarding my withdrawal.

Pleasee help meee !!!!

Subject: Urgent Follow-Up: Withdrawal Pending for Over 20 Days

Dear Casino Guru Team,

I appreciate your response, but I need to emphasize that my withdrawal has been pending for over 20 days, which is far beyond a reasonable timeframe. The casino has been giving me false promises and constant delays without any valid reason.

I kindly ask you to escalate this matter as soon as possible. This is not just a minor delayâ€"it’s a clear stalling tactic by the casino. I have provided all necessary documents and followed all procedures, yet my funds are still withheld.

Please push for a resolution with QuickWin, as this situation is unacceptable. I look forward to your urgent assistance

Dear Ibrahimsaad2,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Subject: Re: Urgent â€" QuickWin Withholding and Stealing My Funds

Dear Guru Team,

I appreciate your follow-up. Unfortunately, my situation with QuickWin has only gotten worse. It has now been nearly a month since I requested my withdrawal, and I have not received a single payout.

To make matters worse, I recently discovered that $1500 has disappeared from my withdrawals list. The transaction simply vanished, and when I contacted support, they falsely claimed that I have three withdrawals of $500 each, which do not exist in my account. They are clearly trying to manipulate the records to cover up the theft.

At this point, it is evident that QuickWin is acting fraudulently. I urge you to intervene immediately and put maximum pressure on them to process my withdrawals. Please let me know the next steps to escalate this issue further.

Looking forward to your response.

Best regards,

BOBSAAD777

Subject: Urgent: Withdrawal Still Delayed â€" Immediate Action Required

Dear Support Team,

I have been waiting for my withdrawal to be processed, and despite your previous response, there has been no progress. This delay is unacceptable. I need a clear and exact update on when I will receive my funds.

If my withdrawal is not completed within 24 hours, I will escalate this matter by filing a formal complaint with the relevant financial authorities and taking legal action. I expect a prompt resolution.

And im still waiting about 1 month at the same answer and the same situation i have been stressed and depressed from this website please help me

Looking forward to your immediate response.

Best regards,

BOBSAAD777

Dear Ibrahimsaad2,

As mentioned earlier, withdrawals may take up to 14 days to be processed. Based on your withdrawal history, which includes requests from February 10th and 13th, your funds should be arriving soon.

Could you please confirm if you have any evidence of the previous $1,000 withdrawal, such as a withdrawal confirmation or any other relevant documentation? Additionally, if possible, kindly provide a statement from your payment provider confirming that the funds have not yet been received.

Please forward the requested documents to nikolas.b@casino.guru for further review.

Looking forward to your response.

Best regards,

Nick

I will send

Subject: Urgent: Unresolved Withdrawals â€" Immediate Action Required

Dear Nikolas,

I need an urgent resolution regarding my withdrawals. I currently have a total of $8,585 pending, including $1,500 stuck for 25 days. This delay is completely unacceptable. I have played and won fairly, yet I am being denied my rightful funds.

This situation is beyond frustratingâ€"it is outright theft. I expect all my pending funds to be processed in one full payment without further delays. I am exhausted from dealing with this issue, and I demand immediate intervention from your team.

If QuickWin continues to operate in this manner, you must take strong action against them. A casino that refuses to pay its players should not be allowed to operate. I expect a prompt response with a real solution.

Best regards,

IbrahimSaad2

Hello dear the 3 withdrawals its solved form yesterday when i still waiting from 25 days,

if from the begging make the same problem i will speak with you thanks so much

Subject: Urgent â€" Full Withdrawal of $4,771 Requested

Dear [Casino Support/Quickwin casino],

I initially requested a withdrawal of $8,050, but due to the significant delays (over a month), I was forced to adjust my request. As of now, my withdrawal amount stands at $3,771 with an additional $1,000 still pending, for a total of $4,771 owed to me.

Due to the slow payment processing, I had to adjust my withdrawal just to get any of my funds, which is unfair. I should have received my full amount in one payment, but instead, I was forced

I request that you process the full $4,771 in one transaction without further delays. This situation is unfair, and I expect my funds to be released immediately.

Please confirm once this payment has been processed.

Best regards,

[BOBSAAD777]

Subject: Urgent: Unfair Treatment â€" Immediate Action Required

Hello,

I have been waiting for too long, and I need an immediate solution to the issue I already reported. My father is currently in the hospital, and I need to pay his medical bills. My situation is urgent, and I can’t afford to wait any longer.

Additionally, I want to highlight that my account balance has dropped from $8,085 to $3,770. I even reduced my balance and took losses just to be able to withdraw my money faster, yet my $1,500 withdrawal is still pending. I have been waiting for a whole month just to withdraw this amountâ€"does that seem fair? This website is treating me very unfairly, and I am being wronged.

I demand an immediate resolution. Please process my request without any further delay.

And please solve this situation faster i have emergency issue

Best regards,

BOBSAAD777

Dear Ibrahimsaad2,

I have previously requested some information to be forwarded to nikolas.b@casino.guru but I still haven't receive anything.

Please forward the information along with the communication between you and the casino to nikolas.b@casino.guru as soon as possible so we can then try to contact the casino.

Awaiting your response.

Regards,

Nick

Dear Ibrahimsaad2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.