QuickWin Casino - La cuenta del jugador fue bloqueada después de solicitar un reembolso.

Hello,

I registered with this casino under the impression that it was a German site. Language, address enquiry, etc. were clearly indicated (considering only casinos with a German license are permitted in Germany).

I have now discovered that it does not possess such a license and I have contacted their support team. I requested on one occasion for my account closure and on another for the refund of my deposited money (the latter was today, April 3, 2024). The casino has since blocked my account and sent me an email directing me to their terms and conditions. (They claim it's not their problem that they are offering gambling services illegally).

I hope you can assist me.

Hallo,

ich habe mich bei diesem Casino angemeldet in dem Wissen, das es sich um eine deutsche Seite handelt. Sprache, Adresseabfrage und co. (Da ja nur Casinos mit deutscher Lizenz in DE) erlaubt sind.

Nun bin ich dahinter gekommen das es diese Lizenz nicht hat und habe den Support kontaktiert. Einmal habe ich um die Schließung Meines Kontos gebeten und das andere mal um die Erstattung der eingezahlten Gelder. (Letzteres war heute 3.04.2024) Das Casino hat meinen Account gesperrt und mir eine email mit einem Hinweiß auf die AGBs geschickt. ( Es ist nicht ihr Problem das sie das Glücksspiel illegal anbieten).

Ich hoffe sie können mir helfen.

Hello Dogan7789,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with QuickWin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you have any remaining balance on the casino account when it got blocked? When was the last time you spoke to the casino and what was it about?

Please note that the casino is not responsible for your registration as you agreed to their terms and conditions so if you had no remaining balance there, you are not entitled for any refund.

Looking forward to your answer.

Regards,

Nick

Dear Dogan7789,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I had no remaining balance

Ich hatte kein restguthaben drauf

Dear Dogan7789,

As long as you had no remaining balance on your casino account, they are allowed to close it without any reason given which means nobody can do anything against it.

Is there anything else we could assist you with? If not, the complaint will be closed.

As I said, it was a few cents...

I just don't understand how the casino can offer gambling in Germany without a license. I gave my address.

In the meantime, I had also asked for a block, but this was not implemented either.

Es waren wie gesagt ein paar cent…

Ich verstehe nur nicht wie das casino ohne Lizenz ihr glücksspiel in deutschland anbieten kann. Ich hab ja meine adresse angegeben.

zwischenzeitlich hatte ich auch um eine sperrung gebeten, die wurde auch nicht umgesetzt.

Dear Dogan7789,

It is the player's decision where do they register and it is not an excuse if they later find out they should not play there by their country's law. As you registered and agreed to their terms you were free to play there.

Also as you confirmed that you had no longer balance on your account, thereby the casino had right to close your account without any reason given, so we will be now closing the complaint.

Best regards,

Nick