Rabona Casino - La cuenta del jugador ha sido cerrada debido a problemas de verificación.

Hello, I registered at Rabona in early June.

I used a card that wasn't in my name to deposit approximately 1400 euros. Tired of playing in the casino, I decided to withdraw the sum of 15€ to the same card I used for the deposit. The withdrawal went through successfully without the casino asking me for proof of card ownership or my personal documents. They processed the withdrawal to the card not registered to me without any issue.

After a few weeks, I decided to make more deposits. Since I didn't have any cards in my name, I borrowed one from a friend.

Deposit after deposit, I reached around 15/16 thousand euros, obviously trying to recover the lost amounts. Then, I won 18 thousand euros in the casino.

At that point, I stopped and requested the withdrawal. They told me they could process a maximum of 1000 euros per day. I began to withdraw, but the withdrawals were rejected as they asked for proof of card ownership, which, of course, I don't have since the card isn't in my name. I tried to withdraw for about 3/4 days, and each day the withdrawals were rejected until they finally closed my account.

I tried emailing support, but I get a response every 3 days without any solution.

They say on live chat that they cannot process a withdrawal to a card not in my name, but I have proof that they processed a 15-euro withdrawal to a card not in my name without asking for proof of card ownership.

I would like to agree with them despite the inconsistency. How can 15 euros be withdrawn to a card not in my name but not 18 thousand euros?

I am willing to accept their decision, but I request at least that all the deposits I made on the site be returned to me; otherwise, this seems like fraud. I deposited day after day to try and recover my losses, and just when I succeeded, they closed the account with the winnings. I am asking for your help.

Salve, mi sono registrato a questo a rabona nei primi giorni di giugno.

Ho utilizzato una carta per depositare non intestata a me con la quale ho depositato circa 1400 euro. Stanco di giocare nel casino decido di prelevare la somma di 15€ sulla stessa carta utilizzata per il deposito. Il prelievo è andato a buon fine senza che il casino mi chiede prova di proprietà della carta né i miei documenti personali, processano il prelievo sulla carta non intestata a me e fine.

Dopo qualche settimana decido di fare altri versamenti, non avendo carte intestate me ne faccio prestare una da un amico.

Depositi su depositi sono arrivato a depositare circa 15/16 mila euro, ovviamente cercando di recuperare le somme che avevo perso fin quando non faccio una vincita al casino di 18 mila euro.

A quel punto mi fermo e chiedo il prelievo che loro mi dicono di poterlo processare per un massimo di 1000 euro al giorno. Bene comincio a prelevare e il prelievo mi viene rifiutato poiché mi si chiede una prova di proprietà della carta, che ovviamente non essendo intestata a me io non ho. Continuo a fare prelievi per circa 3/4 giorni, ogni giorno vengono rifiutati, fin quando non mi chiudono il conto gioco.

Ho provato a scrivere al supporto via email il quale mi da una risposta ogni 3 giorni senza trovare una soluzione.

Loro dicono in live chat dicono di non poter processare un prelievo su una carta non intestata a me ( ma io ho le prove che hanno processato un prelievo di 15 euro sempre su una carta non a me intestata, senza nemmeno chiedermi la prova di proprietà della carta )

Vorrei essere anche d'accordo con loro, nonostante c'è un vizio di forma in quanto 15€ si possono prelevare sulla carta non intestata a me e 18 mila no?

Voglio accettare questa decisione, ma chiedo quantomeno che mi vengano restituiti tutti i depositi effettuati sul sito, altrimenti mi sembra una frode. Io ho depositato giorno dopo giorno per poter recuperare le somme perse, di conseguenza ho depositato per provare a recuperare le somme e una volta che ci sono riuscito loro chiudono il conto con le vincite . Chiedo aiuto a voi

Dear Lucamag3,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions of the casino, and this is what I found https://www.wunderino.com/en/about/terms/#3-deposits-and-wagers:

4.1.  Aprendo un account sul nostro sito web e utilizzando il nostro sito web, l'utente dichiara:

la carta di credito/debito o qualsiasi altro metodo di pagamento che il cliente utilizza per ricaricare il saldo del proprio conto appartiene al cliente, non è stata rubata e non è stata persa da un'altra persona. La Società si riserva il diritto di chiudere il conto e di annullare qualsiasi vincita in caso di ragionevole sospetto di violazione della presente garanzia da parte dell'utente.

Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you. Your acquaintances might wish to ask the casino for a return of the deposited funds, which is not a guarantee and not an issue we assist with.

Thank you very much in advance for your reply and understanding.

Best regards,

Tomas

Hi Tommaso, thanks for the prompt response. Can you give me at least a small indication on how to get the money back from the owner?

Salve Tommaso, grazie per la tempestiva risposta. Sai darmi almeno una piccola indicazione per la restituzione dei soldi da parte del proprietario?

Thanks for your patience.

Unfortunately in this situation, we are powerless to compel the casino to return money to the third party. Our recommendation would be to explain the situation and provide verification documents to the casino. The owner of the money can contact the casino and request a refund of the money that was deposited, however, that is not an issue we assist with. Depositing someone else's funds in the casino is universally prohibited regardless of the consent of the third party and will cause you issues in any online casino. It's one of the rules you should never break.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.