Rakoo Casino - El pago del jugador se retrasa.

Today, February 14, 2024

I've been waiting for my payout since February 11, 2024

The VIP support Manager (Ada) is giving a different story every day.

One day, she says the money is on its way to you

Next day, she says, the money has already been sent

Today, she says the Financial Team is still working on the payout

BEWARE !!!!

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Please help

Heute 14.02.2024  

Seit dem 11.02.2024 warte ich auf meine auszahlung

Vip support Managerin ( Ada) erzählt jeden tag was anderes

Ein tag das Geld ist unterwegs zu dir

Nächsten tag ,das geld wurde schon gesendet

Heute Das Financial Team arbeitet noch an der auszahlung

VORSICHT !!!!

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Please Help

Dear quartasalvatore748,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hello Kristina

The problem has been solved yesterday I received my €1109

But I would like to say this

I had to write to the VIP manager several times

And every day, as you can see in the screenshot, something different was always being communicated to me.

THE casino is therefore reputable, but lies and stalls customers, VIP or not makes no difference

THANKS AGAIN TO The Casin Guru Team

Hello Kristina

Das Problem hat sich gelöstgestern erhielt ich meine 1109€

Ich möchte aber dazu sagen

Ich musste die VIP managerin mehrmals anschreiben

Und mir jeden tag wie in den screenshot zusehen ,immer was anderes mittgeteilt wurde.

DAS Casino ist somit seriös,aber belügt und hält kunden hin,ViP oder Nicht macht kein Unterschied

DANKE NOCHMAL AN Das Casin Guru Team

Dear quartasalvatore748,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru