Red Dog Casino - El jugador está luchando para retirar las ganancias del bono de registro.

I registered with the red dog and received the 45 € bonus without deposit all ok

I started to bet and reached 200 € I wanted to withdraw that 200 € Then I saw that I had to deposit I deposited 30 € and now I cannot withdraw the 200 € I won I wanted to know why

because if you give a free bonus then you can take the money you earn with that free bonus at least in all other casinos it’s like this fire

registei me no red dog e recebi o bónus de 45€ sem depósito tudo ok

comecei a apostar e cheguei a 200€ queria levantar esses 200€ Então vi que tinha de depositar depositei 30€ e agora n consigo levantar os 200€ que ganhei queria saber o porque

porque se dão um bónus grátis depois pode se tirar o dinheiro que se ganha com esse bónus grátis pelo menos em todos os outros casinos é assim fogo

Dear Manuela,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked general bonus terms and conditions, and this is what I found https://reddogcasino.com/en/terms/:

"Consecutive claiming of free rewards is prohibited; at least one deposit should be made in between them.

Free Bonuses. The Red Dog Casino Customer’s accounts can be credited with Free Bonuses in the form of Bonus Chips and/or Free Spins. At least one deposit should be placed in between free bonuses.

All Bonus Chips offers bear 5 (five) times the payout limit; for free spins the limit is set to 5 (five) times the number of spins."

Could you please advise if you have redeemed any Free bonus in this casino in the past? Did you receive any explanation from the casino why your withdrawal has been declined?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

I never took any money out of the red dog, it was my first time and I didn’t like the experience because even my 30 € I put in order to take the 200 € I can take

Não nunca retirei nenhum dinheiro do red dog foi a minha primeira vez e já n gostei da experiência pois nem os meus 30€ que pus para poder tirar os 200€ consigo tirar

Hello Manuela,

I’ve been in touch with a casino representative on the matter and have been informed that currently you are playing with a No Deposit Coupon 45GIFT which gives $45 for slots with wagering x50, max cash out $135 and bet limited by $10. The Payout option isn’t available yet because of wagering requirements as well as because a validation process of your account hasn’t been completed yet. Please be advised that all customers need to confirm the account details over the phone after the 1st successful deposit and provide a list of documents (stated in the Terms of the website) for KYC validation of your account. Once all steps are completed you are welcome to request a Payout according to the bonus terms.

Please let me know if you still have any questions.

Regards,

Red Dog Casino Team

I already sent the documents 3 days ago and have not yet informed me of anything nor validated it even if it is to validate the email I can't because I received to validate the email but if you click on the link to validate the page n opens

Já enviei os documentos a 3 dias e ainda n me informaram de nada nem validaram é mesmo se for para validar o e-mail não consigo pois recebi para validar o e-mail mas se clicar no link para validar a página n abre

Thank you very much, Red Dog Casino Team, for your swift explanation.

Manuela, I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Manuela.

The casino representative wrote:

The Payout option isn’t available yet because of wagering requirements as well as because a validation process of your account hasn’t been completed yet

Are you sure you completed the wagering requirements? (the requirement is to made bets of total €2250)

Dear Manuela,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.