Redbet Casino - Se ha retrasado el pago de las ganancias del jugador.

Hello. I made a withdrawal from this casino on September 19, they blocked my account when I requested the withdrawal but once I sent everything they activated it and allowed me to make the withdrawal, confirming that my account was 100% validated.

I made the withdrawal to my credit card which never reached the site, after a week I contacted redbet again to see what was happening and they told me that my account was not validated and they returned the 300 usd that I had withdrawn to the account of redbet. So I sent again all the documentation that I had already sent in the beginning, the problem is that now they started asking me for other documentation such as my bank account statement (I never made a deposit from my account) or my skrill profile (I never deposit with skrill), I sent everything anyway. After this, when they no longer had anything new to ask me, they began to tell me that the IBAN code should appear on the account statement of my credit card, which obviously was not there because this code does not appear in any account statement in my country. Therefore, since I do not have a document with this code, I cannot withdraw my money, after verifying my account dozens of times and wasting hours talking to support.

The only thing I ask is that you give me my 300 usd, hopefully by skrill since I can't wait any longer. Thank you

Hola. Realice un retiro de dinero de este casino el día 19 de Septiembre , me la bloquearon la cuenta cuando solicite el retiro pero una vez que envié todo me la activaron y me me permitieron realizar el retiro, confirmando que mi cuenta se encontraba 100% validada.

Realice el retiro a mi tarjeta de crédito el cual nunca llego al sitio, después de una semana me volví a contactar con redbet para ver que sucedía y me comentaron que mi cuenta no estaba validada y devolvieron los 300 usd que habia retirado a la cuenta de redbet. Así que envié nuevamente toda la documentación que ya había enviado en un principio, el problema es que ahora me empezaron a pedir otra documentación como por ejemplo el estado de cuenta bancaria (nunca hice un deposito desde mi cuenta) o mi perfil de skrill (nunca deposite con skrill), de todas maneras envié todo. Luego de esto cuando ya no tenían nada nuevo que pedirme me empezaron a decir que en el extracto de cuenta de mi tarjeta de crédito debía aparecer el código IBAN, el cual obviamente no estaba porque en mi pais en ningún estado de cuenta aparece este código. Por lo cual al no tener un documento con este código no puedo retirar mi dinero, después de verificar mi cuenta decenas de veces y perder horas hablando con el soporte.

Lo único que pido es que me entreguen mis 300 usd, ojala por skrill ya que no puedo esperar mas tiempo. Gracias

Dear ClessCL,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The problem is that I can't withdraw my money now because they don't want to verify my account, I already sent all my documents but they are asking for the Iban code to appear on my card statement, which is impossible since my bank statement does not contain this number, everything else yes. So I can't withdraw.

el problema es que no puedo retirar mi dinero ahora porque no quieren verificar mi cuenta, ya envie todos mis documentos pero están pidiendo que en el extracto de mi tarjeta aparezca el código iban, lo cual es imposible ya que el extracto de mi banco no contiene este numero, todo lo demás si. Por lo cual no puedo hacer el retiro.

Thank you for your reply, ClessCL. Do I understand correctly that verifying your bank statement seems to be the only obstacle standing between you and your winnings? Has the casino approved the rest of your documents?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, you can post it here.

Thank you in advance.

Thank you very much for the help, yesterday after 2 weeks waiting for the payment they allowed me to add skrill as a payment method and they let me withdraw my money. So now the problem is solved.

Muchas gracias por la ayuda, ayer después de 2 semanas esperando el pago me permitieron agregar skrill como forma de pago y me dejaron retirar mi dinero. Así que ya está solucionado el problema.

ClessCL, have you already received your winnings? If not, I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

If I received them, close, thank you very much for the help.

Si las recibi, cerrar, muchas gracias por la ayuda.

Awesome news, ClessCL. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.