hace 2 mesesOriginalTraducción
Lamentablemente, este es otro de los casinos Dama que no parece tener sus sistemas informáticos bajo control. Recibí una oferta promocional de un reembolso del 30 % con requisitos de facturación x3 y (por suerte) pregunté en el chat 30 minutos después de recibirla si esto también se aplicaba a las pérdidas del casino en vivo. El agente verificó y me dijo después de 10 minutos que esta oferta no era válida para mí. Si no hubiera preguntado, habría tenido doble mala suerte. El hecho de que una empresa tan grande falle repetidamente en hacer algo tan obvio como esto (el sistema verifica si el cliente xy cumple el requisito xy antes del envío) es incomprensible para mí. Ya me ha sucedido dos veces que deposité en sus casinos y el chat posterior dijo que el bono no era válido. O están recortando costos en TI o hay un sistema detrás de esto, ¡lo principal es que pagues!
Traducción automática:
Spades Queen Casino
hace 2 meses
Dear Player,
Thank you for sharing your thoughts with us. We’d like to provide some clarity regarding the Queen's Daily Cashback promotion and how it works to avoid any misunderstandings in the future.
The percentage of cashback and the wagering requirements of the bonus are determined based on your activity specifically in slots. This is because the Queen's Daily Cashback is tailored for players engaging in slot games. Additionally, the percentage of cashback you receive depends on your level within our Loyalty Program, as outlined in our terms and conditions.
For players who enjoy live casino games, we’re excited to remind you about our Daily Live Games Rakeback promotion. This bonus provides a percentage rakeback on your losses in the "Rakeback Live Games" category, and like the cashback offer, the percentage is determined by your Loyalty Program level.
We appreciate your feedback and are committed to ensuring our players have a clear understanding of our promotions. If you have any further questions or need assistance, please don’t hesitate to reach out to our support team – we’re here to help!
Best regards,
Spades Queen Casino Team.
Thank you for sharing your thoughts with us. We’d like to provide some clarity regarding the Queen's Daily Cashback promotion and how it works to avoid any misunderstandings in the future.
The percentage of cashback and the wagering requirements of the bonus are determined based on your activity specifically in slots. This is because the Queen's Daily Cashback is tailored for players engaging in slot games. Additionally, the percentage of cashback you receive depends on your level within our Loyalty Program, as outlined in our terms and conditions.
For players who enjoy live casino games, we’re excited to remind you about our Daily Live Games Rakeback promotion. This bonus provides a percentage rakeback on your losses in the "Rakeback Live Games" category, and like the cashback offer, the percentage is determined by your Loyalty Program level.
We appreciate your feedback and are committed to ensuring our players have a clear understanding of our promotions. If you have any further questions or need assistance, please don’t hesitate to reach out to our support team – we’re here to help!
Best regards,
Spades Queen Casino Team.
