hace 10 mesesOriginalTraducción
Gracias por las muchas críticas negativas. ¡Puedo confirmarlo hasta ahora!
No intentaré registrarme más aquí, los problemas que ya tenía eran muy molestos...
"Sin embargo, tenga en cuenta que la verificación es un procedimiento estándar en los casinos y no somos una excepción".
Esta cita del casino es una broma sobre los largos procesos de verificación y los tiempos de pago. Realmente hay muchos buenos casinos que implementan esto de manera justa. Es una vergüenza para el casino justificar cualquier tipo de retraso en los pagos con tales declaraciones.
Entonces, amigos, busquen un casino amigable para el cliente que se destaque por su comportamiento serio. ¡Y no como aquí con muchas promesas vacías!
No intentaré registrarme más aquí, los problemas que ya tenía eran muy molestos...
"Sin embargo, tenga en cuenta que la verificación es un procedimiento estándar en los casinos y no somos una excepción".
Esta cita del casino es una broma sobre los largos procesos de verificación y los tiempos de pago. Realmente hay muchos buenos casinos que implementan esto de manera justa. Es una vergüenza para el casino justificar cualquier tipo de retraso en los pagos con tales declaraciones.
Entonces, amigos, busquen un casino amigable para el cliente que se destaque por su comportamiento serio. ¡Y no como aquí con muchas promesas vacías!
- - - - 0,0 - - -
- un casino que no quiere pagar es un mal casino y no merece el nombre
Traducción automática:
Rolling Slots Casino
hace 10 meses
Dear SimonC,
Thank you for sharing your experience. We are sorry to hear that you did not have a smooth experience in our casino, and we apologize for any inconvenience caused.
We totally understand your frustration, and we know that the waiting time for a withdrawal processing can be tiring. However, please bear in mind that the verification process is a mandatory procedure, which every player shall pass before withdrawing their funds. Also, the verification time is mentioned in our Terms and Conditions, but, sometimes, this procedure might be delayed due to requesting additional documents in higher quality.
Regarding the quote you mentioned, we apologize if it came across as dismissive or trivializing. Our intention was simply to communicate that verification is a standard procedure in the industry, aimed at ensuring the security and safety of our players and their accounts.
Also, please note that the requests are reviewed and processed in an orderly fashion, based on a waiting queue, and during the working hours of our Financial Department. Once your withdrawal request is processed, you are notified with a letter regarding your payout.
We genuinely appreciate your feedback and encourage you to reach out to our customer support team directly so that we can address your specific concerns. We are committed to resolving any outstanding issues and restoring your faith in our casino. Our support agents are 24/7 at your disposal.
Thank you for understanding,
Rolling Slots Casino Representative
Thank you for sharing your experience. We are sorry to hear that you did not have a smooth experience in our casino, and we apologize for any inconvenience caused.
We totally understand your frustration, and we know that the waiting time for a withdrawal processing can be tiring. However, please bear in mind that the verification process is a mandatory procedure, which every player shall pass before withdrawing their funds. Also, the verification time is mentioned in our Terms and Conditions, but, sometimes, this procedure might be delayed due to requesting additional documents in higher quality.
Regarding the quote you mentioned, we apologize if it came across as dismissive or trivializing. Our intention was simply to communicate that verification is a standard procedure in the industry, aimed at ensuring the security and safety of our players and their accounts.
Also, please note that the requests are reviewed and processed in an orderly fashion, based on a waiting queue, and during the working hours of our Financial Department. Once your withdrawal request is processed, you are notified with a letter regarding your payout.
We genuinely appreciate your feedback and encourage you to reach out to our customer support team directly so that we can address your specific concerns. We are committed to resolving any outstanding issues and restoring your faith in our casino. Our support agents are 24/7 at your disposal.
Thank you for understanding,
Rolling Slots Casino Representative
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