Revolution Casino - Las solicitudes de soporte del jugador se ignoran.

I was told I should bet against, and I lost part of my money on a game.

I'm being ignored and the chat is closed.

I hope there is a solution.

Thank you very much.

Me dijeron que había que apostar en contra y perdí parte del dinero por un juego.

Me ignoran y cierran el chat.

Espero que haya una solución.

Muchas gracias.

Dear Isi90,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Revolution Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?

• Which game did you play?
• Where did the information about the bet come from?
• Feel free to share screenshots relevant to the situation here.

I will be waiting for your reply patiently.

Best regards,

Tomas

It wasn't a lot of money, then they told me to read something else, but initially they explained it to me poorly.

Now another problem is that I have been wanting to withdraw the money since last week and it has not been received. The casino told me that they gave withdrawal priority, the problem is that it is not true. I still don't receive it. Could something be done please?

I know people who haven't received the money for much longer. I hope and would be very grateful if something can be done.

Thank you so much.

No fue mucho dinero, después me dijeron de leer otra cosa, pero inicialmente me lo explicaron mal.

Ahora otro problema es que llevo desde la semana pasada queriendo retirar el dinero y no ha sido recibido. El casino me dijo que dieron prioridad de retirada, el problema es que no es cierto. Sigo sin recibirlo. ¿Se podría hacer algo, por favor?

Conozco a gente que lleva mucho más tiempo sin recibir el dinero. Espero y agradecería muchísimo que se pueda hacer algo.

Muchas gracias.

Do I understand correctly your withdrawal is delayed?

When did you request, please? Could you share a screenshot of your withdrawal request with the date and status visible?

Has your payout been processed yet? Has the money reached your bank account?

If the issue persists, please share your interaction with the casino regarding the issue. Share screenshots here or send them to my email is tomas@casino.guru

The payment was cancelled by your supplier, I have not received anything at all. Do you think you can help me? More information here.

https://www.askgamblers.com/es/casino-complaints/revolution-casino-delayed-payment-288-euro

El pago fue cancelado por su proveedor, no he recibido absolutamente nada. ¿Creéis que podéis ayudarme? Más información aquí.

https://www.askgamblers.com/es/casino-complaints/revolution-casino-delayed-payment-288-euro

Thanks for the reply.

The casino seemed to have given the 14th of August the deadline for receipt of funds. Have you received your payout yet?

I haven't received anything yet.

No he recibido nada todavía.

Thank you very much, Isi90, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

OK.

I just sent that email.

I wish this could be fixed.

Thank you so much.

De acuerdo.

Acabo de enviar a ese email.

Desearía que esto se pudiera solucionar.

Muchas gracias.

Dear Isi90,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Revolution Casino representative to join this conversation.

Dear Revolution Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

As I said, the money was never received.

The casino is ignoring me and they closed my account so they wouldn't pay me.

More information here https://www.askgamblers.com/casino-complaints/revolution-casino-delayed-payment-288-euro

The casino is not helpful, it does not respond to any case anywhere, I had to reopen it.

I would appreciate some help to get this resolved, thank you very much.

Tal y como dije, el dinero nunca fue recibido.

El casino me ignora y cerraron mi cuenta para no pagarme.

Más información aquí https://www.askgamblers.com/casino-complaints/revolution-casino-delayed-payment-288-euro

El casino no ayuda, no responde a ningún caso en ningún sitio, tuve que reabrirlo.

Agradecería una ayuda para que esto sea resuelto, muchas gracias.

Dear Mirka,

Please be informed, that we sent you a personal message with more information on the issue.

Also, we asked the customer to provide the transaction history from his card in question for the period from 06/08/24 until now in a PDF format, which would help us investigate the customer's issue.

Kind regards,

RevolutionCasino team

Dear Isi90,

Have you been able to provide the requested documents?

Hello Mirka,

The money has been received.

All resolved, thank you very much for your help.

Hola Mirka,

El dinero ha sido recibido.

Todo resuelto, muchas gracias por vuestra ayuda.

Dear Isi90,

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru . Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Mirka

Casino.Guru