Rich Casino - El retiro del jugador se ha retrasado.

But I did not get the profit of 100 euros from the last case and I did not get the new profit that was also approved I think that you do it extra. Thanks for the help

Habe aber der Gewinn von 100 Euro vom letzten fall nicht bekommen und der neue Gewinn der sie auch genehmigt wurde habe ich auch nicht bekommen ich denke das sie das extra machen Danke noch für die Hilfe 

Dear Jasmkn1980,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I've been waiting for the 100 euros since about mid-May, because my account is blocked.

Everything has been verified and approved. 3000 euros should have arrived no later than Friday July 2nd after waiting 15 working days

I sent my bank statement again today because they think it was paid out

they would investigate. They already say 3 weeks at the 100 euros.

Die 100 Euro warte ich schon seit etwa mitte Mai kann ich nicht genau sagen da ja mein Konto gesperrt ist.

es alles ist verifiziert und genehmigt worden 3000 Euro sollten spätestens am Freitag den 2 Juli angekommen sein nach 15 Arbeitstagen warte dauer

ich habe heute noch mal mein Bankauszug geschickt da sie meinen es sei ausbezahlt wurde

sie würden dem nachgehen. Sagen die schon 3 Wochen bei den 100 Euro.

Thank you, Jasmkn1980, for your reply. I would like to make sure that the withdrawal of €100 is related to your previously submitted complaint https://casino.guru/rich-casino-player-s-winnings-have-been-capped-1 and the payment of €3,000 is a new one.

Do I understand correctly that it has been approved two weeks ago but hasn't been processed yet and it's still pending inside your account?

100 euros have already been approved for 6 weeks.

and the 3,000 euros already approved for 4 weeks.

Richcasino thinks it has been paid out.

100 Euro sind schon sicher 6 Wochen genehmigt.

und die 3000 Euro sicher schon 4 Wochen genehmigt.

Richcasino meint es sei ausbezahlt worden.

Have you received any tracking transaction number for your withdrawal of €3,000? Which payment method you have opted for? Thank you.

No bank transfer

Nein Banküberweisung

Thank you very much, Jasmkn1980, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello  Jasmkn1980,

I'm Nick and I'll be assisting you from now on. I would like to ask Rick Casino to join us and help us resolve the player's issue.

Update the 100 euros arrived today, only the 3000 euros are missing

Update die 100 Euro sind angekommen heute jetzt fehlen nur noch die 3000 Euro

Hello,

We hope this message finds you well!

Firstly we would like to apologize for any inconvenience this delay has caused on your end. We have checked on our end, and according to our investigation, the funds should be reflected in your account by the end of this week. Should that not be the case, please reach out to us at accounting [@] rich casino . com [typed together] so that we can further investigate.

Kind regards,

Rich Casino

Unfortunately nothing has arrived on the account until today

Leider ist nichts auf dem Konto angekommen bis heute

The research also lasts 3 weeks

Die Nachforschungen dauern auch Zeit 3 Wochen an

Dear Jasmkn1980,

Please let us know until friday if the money arrived.

No up to now I have also written an email on Friday, no answer has come yet

Nein bis jetzt nicht habe auch e Mail geschrieben am Freitag ist noch keine Antwort gekommen

Got the money

thank you for your help

Habe das Geld bekommen

danke noch für ihre Hilfe

Dear Jasmkn1980,

Thank you for letting us know that the money has arrived. Please do not hesitat to contact us if you will come across any other trouble in the future, we will gladly try to help you. The complaint will be now closed as resolved.

Best regards,

Nick

Casino.guru