Richard Casino - La cuenta del jugador ha sido bloqueada.

Hello. I registered with latest or casinoguru or askgamblers in this casino via vpn, since it is not possible to enter the latest forum or casinoguru or askgamblers without vpn. On June 24, I decided to make a deposit for a 100% bonus + 50 free spins for a total of 41.63 usd, before making a deposit, I asked all the information in support - is this bonus available to me? they saw perfectly that I was Russian. After the deposit, the bonus was successfully credited. I went to go into the game and then I see this error...

Unfortunately this game appears to be restricted for your country by the game provider.

If you have any questions please contact our Support Team.

And in all the games of all providers such an error ... I looked at more than 100 slots, I decided to open the game through vpn, it opened.

I started asking in support what is the problem? he said that not all providers of all games are available for your country, so far they have seen that I am from Russia, but they have not written anything.

As a result, my account for the game was blocked. And they said to wait for the results, yesterday I uploaded all the documents to them - a passport, an account statement not older than 3 months, a selfie with a passport, a residence permit.

They told me to wait, there is a trial. I'm tired of waiting for you!

This is your mistake, since Russia was in the list of countries for registering an account, also Russia is still in my profile

Also, access to https://www.richardcasino.com/en does not block Russia and does not give an error when you click on registration that Russia is banned from playing, Russia is also selected in the icon of the list of countries for registration

You also have mirror access, although everything goes smoothly with a direct link. https://www.richardcasino5.com/

In general, I have already been waiting for the return of the 2nd day - the mistake is exclusively yours that you did not remove Russia from the registration icon and did not block access for registration.

how will you make a refund if my account has an active first deposit bonus of 100% + 50 free spins, if you cancel it, all funds will burn. Please make a refund of my deposit of 41.63 USD to my litecoin wallet from which I made a deposit. I will be at work tonight, today I definitely need a refund from you! Here is my litecoin that needs a refund from which I made a deposit LNocNVh3XmmnwPHTbmWkaBh7GHXAskp8i2

Здравствуйте. Зарегистрировался вроде с latest или casinoguru или askgamblers в данном казино через vpn, так как не возможно на сам форум latest или casinoguru или askgamblers зайти без vpn. 24 Июня решил сделать депозит под 100% бонус + 50 фриспинов на общую сумму 41.63 usd, перед депозитом спрашивал всю информацию в саппорте - доступен ли мне данный бонус? они видели прекрасно что я России . После депозита бонус успешно зачислился. Я пошел заходить в игре и тут я вижу такую ошибку...

Unfortunately this game appears to be restricted for your country by the game provider.

If you have any questions please contact our Support Team.

И во всех игр всех провайдеров такая ошибка... Посмотрел более 100 слотов, решил открыть игру через vpn, она открылась.

Начал спрашивать в саппорте в чем проблема? он говорил, что не все провайдеры всех игр доступны для вашей страны, до сих пор они видели что я с России, но ничего не написали.

По итогу заблокировали мне аккаунт для игры. И сказали ждать результатов, вчера загрузил им все документы - паспорт, выписку по счету не старше 3 х месяцев, селфи с паспортом, прописку.

Сказали мне ожидать, идет разбирательство. Я устал ждать вас!

Это ваша ошибка, так как Russia была в списке стран для регистрации аккаунта, также в профиле у меня по прежнему стоит Russia

Также доступ к https://www.richardcasino.com/en не блокирует Россию и не выдает ошибку при нажатии на регистрацию, что Россия под запретом для игры, также выбирается Russia в иконке списке стран для регистрации

Также у вас имеется доступ зеркальный, хотя и с прямой ссылке все спокойно заходит. https://www.richardcasino5.com/

В общем я уже жду возврата 2 ое суток - ошибка исключительно ваша, что вы не убрали Russia с иконке для регистрации и не заблокировали доступ для регистрации.

how will you make a refund if my account has an active first deposit bonus of 100% + 50 free spins, if you cancel it, all funds will burn. Please make a refund of my deposit of 41.63 USD to my litecoin wallet from which I made a deposit. I will be at work tonight, today I definitely need a refund from you! Here is my litecoin that needs a refund from which I made a deposit LNocNVh3XmmnwPHTbmWkaBh7GHXAskp8i2

Dear serzkezus8372xf,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Richard Casino.

I checked the casino website and found this: https://www.richardcasino.com/en/terms-and-conditions

"4. AVAILABILITY OF GAMES

Please bear in mind that some games may be unavailable in certain jurisdictions, as required by the policies of game providers which may change from time to time.

Using VPN to bypass provider’s block is strictly prohibited and may lead to confiscation of winnings."

By bypassing the block of the casino by using a VPN this rule was breached and therefore we cannot help you with your request to return your deposit.

If you find yourself in such a situation in the future, I would recommend you ask for a refund of your deposits prior to starting to play.

Thank you for your reply and understanding.

Best regards,

Tomas

Once again I will repeat! Registration in the list of countries Russia was in the registration icon - I sent you a screenshot. This 100% confirmation had to be that they accept Russia for game registration. Also, the site does not block through entry without vpn. After that, no one will read the rules about the ban, it's stupid. I've played over 1000 casino brands and this is the first time I've encountered this. I have years of gaming experience. And if I play, then I play in casinos only from the softwiss platform, since they have more confidence in them. As for vpn, while I was waiting for a response from the support bots, who, before making a deposit and clarifying the bonus, did not say that my country was banned, although they checked my account. They said as before that try different games of providers like not all of them work for my country. While I was waiting for their complete nonsense - I played a maximum of $ 5 through vpn, I did not win anything. After asking that all the slots from all providers, they could immediately close my account, but they didn’t, and I played through vpn

Еще раз повторюсь! Регистрация в список стран Россия была в иконке регистрации - скриншот вам скинул. Это 100% подтверждение должно было быть, что они принимают Россию для регистрации игры. Также сайт не блокирует через заход без vpn. Никто после этого не будет читать правила о запрете, это же глупо. Я переиграл в более 1000 брендов казино и с таким я столкнулся впервые. У меня многолетний опыт игры. И если играю, то играю в казино только от платформы softwiss, так как к ним больше доверия. Что касается vpn, пока я ждал ответа от ботов в саппорте, которые также перед внесением депозита и уточнения по бонусу не сказали, что моя страна под запретом, хотя проверяли мой аккаунт. Они говорили по прежнему, что пробуйте разные игры провайдеров типо не все для мои страны работают. Пока ждал полного их бреда - сыграл максимум на 5$ через vpn, я ничего не выиграл. После обращения что все слоты от всех провайдеров они могли с разу закрыть мой аккаунт, но они этого не сделали я и поиграл через vpn

After contacting me that all slots from all providers are closed to me - I asked them, they said that try other slots and providers. they could have closed my account at once, but they didn't. Then I played through vpn for literally a couple of dollars. After which they closed the account already, it's just a scam on their part, so work. With such a bad support, do not remove Russia from the list of countries in the registration icon.

После обращения что все слоты от всех провайдеров мне закрыты - я у них спрашивал, они говорили что пробуйте другие слоты и провайдеры. они могли с разу закрыть мой аккаунт, но они этого не сделали. Затем я поиграл через vpn буквально пару долларов. После чего они закрыли уже аккаунт, это просто мошенничество со стороны их, так работать. С таким плохим саппортом и не убирать Россию из списках стран в иконке регистрации .

Thanks for your reply.

I checked the casino website and can confirm Russia was among the accepted countries, however, it's also on the list in restricted countries. https://www.richardcasino.com/en/terms-and-conditions

"3. WHO CAN PLAY

(...)

Users from the following countries and their territories ("Restricted Countries") are not allowed to deposit and play real money games: Afghanistan, Åland Islands,(...), Russia, (...), Virgin Islands, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe."

Due to the fact that Russia is restricted, it's also displayed as restricted in our review:

This however is not a reason why we cannot help you, as we believe if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. 

However, according to you, the casino didn't allow you to play as no games were available to you to play.

While there is no IP block for Russia, there is a rule that prohibits you from using a VPN:

4. AVAILABILITY OF GAMES

Please bear in mind that some games may be unavailable in certain jurisdictions, as required by the policies of game providers which may change from time to time.

Using VPN to bypass provider’s block is strictly prohibited and may lead to confiscation of winnings. 

Please note that according to your description of events this rule was breached.

Even if the casino allowed you to deposit, they didn't allow you to play.

In such a situation, you should ask for a refund and not try to use a VPN to circumvent the block of any game providers. Under these circumstances, our hands are tied.

"13. REFUND POLICY

A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed their Player Account."

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with this or any other casino in the future.