Rizk Casino - La cuenta del jugador ha sido bloqueada.

Hello,

When I wanted to pay 375 euros at Rizk, my account was immediately blocked so that I can no longer access it and any bonuses have expired.

What now?

Hallo,

Als ich mir bei Rizk 375 Euro auzahlen wollte wurde sofort mein Konto gesperrt so das ich nicht mehr zugreifen kann und auch jeglicher boni ist verfallen.

Was nun?

Additional comments from the player:

"Hello, when I wanted to withdraw 375 euros, my fiancé uploaded her account and my account was simply blocked"

Dear Danny,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what you have meant by "my fiancé uploaded her account"? Do I understand it correctly that your fiancé has opened another account under her name, or she has uploaded her documents while verifying your account?

Additionally, I would like to ask to reply to your submitted complaint inside the existing thread and not by filing new complaints. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. You can reply to this existing complaint by following "Link" from the notifications which have been sent to your registered email.

Your cooperation in this matter is highly appreciated. Looking forward to hearing from you.

Best regards,

Petronela

Dear Danny,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request as he’s been experiencing technical difficulties when replying.

We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Do I understand it correctly, Danny, that your fiancé uploaded her bank details into your casino account? Could you please advise how you have deposited funds into your account? What payment method you have used and who’s the owner of that payment method?

Dear Danny,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint again.

Unfortunately, we’re rejecting this case again because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.