Roby Casino - El retiro del jugador se retrasa.

I've made few deposits to Roby casino and I won around 5,500 euros. I can only withdrawal 500 a day and a maximum of 3 pending withdrawal. I still haven't got my withdrawal due to technical issues, I've contacted their support they say I have to be paicient.

How can you be pacient when you have 5,500 to withdrawal ??? They are absolutely scams, and have no respect to the customer.

Dear Marcosslin93, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal(s)?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

It's being 4 days, however on their website terms and conditions says 3 working days. I've never seen a withdrawal takes that long. I think Robycasino.com is a scam.

Thank you for your reply, Marcosslin93. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Sorry I think there is missing communication here. They haven't even processed my withdrawals, at the moment they are sitting on the queue with the status "reviewing" .

I still haven't got my withdrawals.

Thank you for your reply, Marcosslin93. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

Thank you.

Dear Marcosslin93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.