Rolling Slots Casino - El jugador afirma que el pago se ha retrasado.

I asked for two withdrawals, one of 1500 and one of 1900. For the second I have to wait for the first to be processed. In tranches of 500 euros...so it will take two weeks...absurd

Ho chiesto due prelievi.uno da 1500 e uno da 1900.per il secondo devo aspettare che venga processato il primo. A tranche da 500 euro...quindi ci vorranno due settimane...assurdo

Dear beretta,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello beretta,

I have checked your account and found that you have been successfully verified on 19th May. Unfortunately, you have also cancelled your withdrawal requests on 19th May at 21:09 UTC and 22:50 UTC. This was already non-working hours of our Financial team. 

Kindly note that the working schedule of our Financial Department is Monday – Friday 9 AM – 6 PM GMT+2.

As I can see, your first withdraw is scheduled for tomorrow, so don't worry, it is on your way. Just kindly ask you for a little patience.

Wish you a lovely evening ahead.

Kind regards,

Rolling Slots Representative.

Thank you, I'm waiting and I'm happy you answered me, this heartens me a bit... once I've seen my withdrawal I'll come back to play on your site. That regardless of this inconvenience, I hope it can be solved, it has some good games ... CERTAINLY IF THE ORELIEVI ARE FASTER YOU WILL BE MORE WANT TO PLAY. THANK YOU

Grazie rimango in attesa e sono felice che mi abbiate risposto questo un po' mi rincuora...una volta visto il mio prelievo tornerò a giocare sul vostro sito. Che a prescindere questo inconveniente,mi auguro risolvibile ha dei bei giochi...CERTO SE I ORELIEVI SONO PIU VELOCI SI HA PIU VIGLIA DI GIOCARE.GRAZIE

Hi given your kindness in answering here, since they don't answer via email... I would like to understand how long it will take to process the withdrawals... 500 euros per week? Or per day? Because if they are per week, they should say that the maximum monthly limit is 2,000 euros per month...not 10,000...and in any case, such behavior towards the player does not seem fair to me (the player pays them instantly)... then if the operators work from 9* to 18... there are 5 days from Monday... to Friday... I still haven't seen a euro... but I won't play until I see the withdrawals

Salve vista la gentilezza nel rispondere qui,dato che via mail non rispondono...vorrei capire in quanto tempo processeranno i prelievi...500 euro a settimana? O al giorno? Perché se sono a settimana dovrebbero dire che il limite massimo mensile è di 2000 euro al mese...non 10000...e comunque non mi sembra corretto nei confronti del giocatore un simile comportamento (il giocatore li versa all istante)...poi se gli operatori lavorano dalle 9*alle 18...ci sono 5 giorni da lunedì...al venerdì...ancora non ho visto un euro...ma non giocherò fino a quando non vedrò i prelievi

Dear beretta,

Have you received your withdrawal from the casino yet?

Thanks for the interest lent. So I managed to withdraw in two tranches ... which should have been 500 euros each ... in reality after about a week I found 499.50, oh well ... (even the commission) and 499.50 ... so due to the lengthy withdrawal times of the 3400 (1500 + 1900) I managed to withdraw 999 euros ... I replayed part of the sums ... then I won again ... but apparently due to the long replay .. .what can I say, the wait for withdrawals is too long...and then the threshold of one thousand euros for approval...well, I don't know if I'll pour angora

Grazie dell' interesse prestato.allora sono riuscito a prelevare in due tranche ...che sarebbero dovute essere di 500 euro cadauno...in realtà dopo circa una settimana mi sono trovato 499.50,vabbè...(pure la commissione) e 499.50...quindi per la lungaggine dei tempi di prelievo dei 3400(1500+1900) sono riuscito a prelevare 999 euro...ho rigiocato parte delle somme...poi ho rivinto...ma sembre per la lungaggine lungo rigiocati...che dire troppo lunga l attesa dei prelievi...e poi la soglia dei mille euro per l approvazione...mah non so se verserò angora

Could you please clarify how much money you currently have in your casino accounts? Additionally, please post here a screenshot of your withdrawal history. Thank you in advance.

Dear beretta,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.