Rollino Casino - El depósito del jugador no se acredita a la cuenta del casino.

I made my first deposit using Pix, my bank carried out the payment but the casino did not credit the amount to my account... They stole from me even before I started playing. Do not access this casino. They claim that the bank did not transfer the funds, but I sent them the proof and they just ignore it. They're trash!

Fiz meu primeiro deposito atraves do pix, meu banco efetuou o pagamento mas o casino não creditou o valor em minha conta...Roubou antes de jogar. Não entrem nesse casino. Eles dizem que o banco não efetuou, mas enviei o comprovante a eles mas te ignoram. lixo!

Dear frabello40,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

I'll wait... I expect competence from the parties involved.

Vou aguardar...espero competência das partes envolvidas.

Thanks for your patience. Your missing deposit has been completed. The delay was caused by a technical issue with one of our payment providers, which is currently under investigation. We want to assure you that we are here for you. If you need anything else, please don't hesitate to contact us.

Obrigado pela sua paciência. O seu depósito em falta foi concluído. O atraso foi causado por um problema técnico com um dos nossos fornecedores de pagamento, que está atualmente a ser investigado. Queremos assegurar-lhe que estamos aqui para si. Se precisar de mais alguma coisa, não hesite em entrar em contato conosco.

Dear frabello40,

Could you please confirm that the deposit arrived to the casino?

Dear frabello40,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.