Royspins Casino - El retiro del jugador se retrasa debido al proceso de verificación de la cuenta.

Hello...

Everything had been going superbly until now. I've already verified my identity, made multiple withdrawals and received the money very quickly.

However, things changed today! I received an email asking for a bank statement which I provided. Today, I submitted several documents, all of which were rejected.

I later learned through live chat that they want a current bank statement. However, this is not possible as my bank only generates these at the end of the month. They don't accept my November bank statement!

I've requested that they send me the remaining 2000, since I need it. I can't wait until the end of the month!

I hope you can help me.

Hallo...

Bis jetz hatt es super geklappt, habe mich veifiziert shon mehrere auszahlung gemacht und auch das geld sehr shnell gekommen..

Bis heute! Eine email bekommen das die einen kontoauszug wollen geschickt!! Heute den ganzen tag mehrere dokumente geshickt..alle abgelehnt

Jetz beim live chat erfahren das die aktuelle kontoauszug haben wollen jedoch ist das nicht möglich weil die bank das immer ende monat macht von november akzeptiereb sie nicht!!

Jedoch bat ich darum noch die 2000 zu schicken weil ich die brauche kann nicht bis ende monat warten!

Hoffe ihr könnt mir helfen

Dear DaGhost,

Thank you for submitting your complaint. I am sorry to hear about the issue you are facing with Royspins Casino. To better understand your situation, could you please answer a few questions for me?

Have you discussed the matter of the bank statement being available at the end of the month with the casino? Additionally, has the casino provided you with any alternative options for checking your transactions for December?

Could you please specify what types of games you played?

Please forward any relevant communication between you and customer support regarding this issue to veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, the payout has been completed! They came to meet me! And have paid out this time.

No, there is no alternative, I also offered a screenshot and sent the account statement from November! It's a shame with a casino like this. I understand that people want to see the deposits that were made in the casino, I sent several screenshots and still didn't accept them

Best regards

Hallo, die auszahlung hatt sich erledigt! Sie sind mir entgegen gekommen! Und haben noch disemal ausbezahlt.

Nein es gibt keine alternative, habe auch Screenshot angeboten, kontoauszug von november gesendet! Ist halt schade bei so einem casino ich verstehe ja shon das die die einzahlung sehen wollen die in dem casino getätig worden sind, habe mehrere screenshots gesendet und trotzdem nicht akzeptiert

Freundliche grüsse

Do I understand correctly that the casino paid you out despite you were not able to provide them with the most recent bank statement?

Is there anything else I can assist you with, or may we close the case as resolved? Please let me know.

Dear DaGhost,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.