Ruby Vegas Casino - La retirada del jugador se retrasa.

I deposited a few hundred euros at Rubyvegas, I never use bonuses etc. and therefore not at Rubyvegas either. I was very lucky on slots and roulette so that on 5/30/22 I paid out a total of 8000€ via BTC (4x2000€ since 2000 is the maximum). The support said that a payout takes a maximum of two working days. Unfortunately after 4 working days still nothing happened today. It means that they check the operations etc. but for 4 days? I played normally without a bonus etc. ie they are now looking for any reasons or are hoping for cancellation.

Ich habe ein paar Hundert € bei Rubyvegas eingezahlt, Bonus etc. nutze ich extra nie und somit auch bei Rubyvegas nicht. Ich hatte viel Glück auf Slots und im Roulette sodass ich am 30.5.22 insgesamt 8000€ über BTC ausgezahlt habe ( 4x2000€ da 2000 das maximum ist ). Seitens Support hieß es das eine Auszahlung einen maximal zwei Werktage dauert. Leider ist nach 4 Werktagen heute immer noch nichts passiert. Es heißt das sie die Einsätze etc. prüfen aber 4 Tage lang ? Habe ja ganz normal gespielt ohne Bonus etc. d.H die suchen jetzt irgendwelche Gründe oder hoffen auf Stornierung.

Hello ares,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ruby Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first ever withdrawal in the casino? Is your account already verified and if yes, since when exactly?

When was the last time the casino responded to you and what was it about?

Please note that we recommend to wait at least 14 days after finishing the verification to receive the first ever payout from the casino.

Looking forward to your answer.

Regards,

Nick

Hello 🙂,

Yes, that's the first payment. I've been verified since May 30th, 2022, unfortunately the payment still hasn't arrived...

Casino always answers the same, finance department reports as soon as possible.

Hallo 🙂,

ja das ist die erste Auszahlung.Verifiziert bin ich seit dem 30.5.22, Zahlung leider immernoch nicht eingetroffen...

Casino antwortet immer das gleiche, Finanzabteilung meldet sich schnellstmöglich.

Hello ares,

As I mentioned above, definitely give it the 14 day waiting time. As your account got verified less then 2 weeks ago, if everything was correct it should be processed within the next week. Please let us know in case it wouldn't happen or the casino wouldn't give you any update until then and we will definitely intervene.

Regards,

Nick

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

After they put me off for 10 days, I canceled and paid out €2,500.

Of course they did it for so long, it would be good if you take something like that into account in the reputation.

Thanks for the help

Nachdem die mich 10 Tage hingehalten haben, habe ich storniert und 2500€ ausgezahlt.

Haben die natürlich extra so lange gemacht, wäre gut wenn ihr so etwas in der reputation berücksichtigt.

Danke für die Hilfe

Hello ares,

Unfortunately we can do nothing as the time frame was less then 14 days as recommended above. I'm not entirely sure about your last post here - did you receive the money or canceled the withdrawal request?

Dear Ares,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

The complaint will be now rejected for the above mentioned reason.