Scatterhall Casino - El retiro del jugador sigue retrasado a pesar de la verificación.

I submitted the withdrawal request on 04/07/23 and uploaded my documents, my verification was successful.

Since that date, I've been sending twice a week what happened to my payout, but I never got a response. I also kept contacting the live chat asking why I am not getting any reply from the finance department , also I was asking if I am being scammed by the casino ? The live chat always says the same auto reply set. We are not the finance department. I should contact the finance department, they would help me, although I say they don't get in touch. I need support and help in this matter, how I should proceed, whether there is a place where one can complain or even with a lawyer, of course I couldn't afford one, but a collective lawsuit might help.

Ich habe am 07.04.23 den Auszahlungsantrag eingereicht und meine Unterlagen hochgeladen , meine Verifizierung ist erfolgreich gewesen .

Seit dem Datum sende ich 2x die Woche , was mit meiner Auszahlung geworden ist aber nie eine Rückmeldung bekommen . Ich habe auch immer wieder den Live Chat benachrichtigt und gefragt , warum ich keine Antwort von der Finance Abteilung bekomme , auch habe ich gefragt , ob ich betrogen werde von seitens Casino ? Der Live Chat sagt immer das selbe automatische Antwort eingestellt . Wir sind nicht die Finance Abteilung . Ich solle mich an die financeabteilung wenden , da würde mir geholfen , obwohl ich sage , das die sich nicht melden . Ich brauche Unterstützung und Hilfe in dieser Sache , wie ich vorgehen soll , ob es eine Stelle gibt wo Mann sich beschweren kann oder wenn auch mit Anwalt , natürlich könnte ich mir keinen leisten aber eine sammel Klage würde vieleicht helfen .

Dear lagermeister, 

Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing with your withdrawal, and I understand your concern. However, I want to emphasize that we have received many complaints about delayed withdrawals from this particular gambling establishment. Despite our efforts to negotiate and resolve these issues, the casino has chosen to adopt a "No Reaction Policy" towards all complaints. 

As a caution to potential players, we have included two warnings in our review for this casino, alerting them to the fact that withdrawals are not being processed promptly: 

Players complain about extremely long withdrawal times 

We have received or seen numerous complaints from players whose withdrawals have been taking an unreasonable amount of time 

Delayed withdrawals 

The casino is facing technical difficulties with its withdrawal process, which has resulted in payment delays since March 2023. Although the issue appears to be related to the payment provider, we advise players to be aware of the situation. 

I can understand how frustrating it must be to wait for your money without any feedback on when you will receive it. I genuinely hope that your winnings will be sent to you eventually. Could you please email a screenshot of your withdrawal request to petronela.k@casino.guru? Alternatively, you can share it in the complaint thread. Looking forward to hearing from you.

Best regards, 

Petronela

as you can see my payout is still pending

wie sie sehen ist meine Auszahlung immer noch pending

Dear lagermeister,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Scatterhall Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.