Scatterhall Casino - La retirada del jugador se ha retrasado.

The chat refers you to an e-mail that never answers and then he says he will forward it.. Still nothing happens

Der Chat verweist einen auf eine E-Mail die nie antwortet und dann sagt er er leitet es weiter.. Passiert trotzdem nix

Dear jackyw,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please advise if you withdraw any winnings from this casino in the past?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Dear jackyw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.