SG Casino - La cuenta del jugador se congela después de un intento de retiro.

I attempted to make a withdrawal, waited for 3 days, and just as I asked them via live chat about the status of my withdrawal yesterday, they froze my account.

Προσπάθησα να κάνω ανάληψη ,περίμενα 3 μέρες και μόλις τους έστειλα εχτές μέσω του live chat σε ποιο σημείο είναι η ανάληψη μου πάγωσαν τον λογαριασμο

Dear Christakos48,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SG Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
• Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have been a casino player for almost 3 weeks, I found out about the ban 1 day when I went to log in, I played slots and I played with bonuses but I played it normally

Είμαι παίχτης του καζίνο 3 εβδομάδες σχεδόν, τον αποκλεισμό τον έμαθα 1 μέρα που πήγα να κάνω log in , έπαιζα slots και έπαιζα με μπόνους αλλά το έπαιξα κανονικά

They told me they didn't want identification

Μου είπαν ότι δεν ήθελαν ταυτοποίηση

Could you please send me any communication you received from the casino? Send the communication to my email at tomas@casino.guru

I sent them only this I have

Thank you very much, Christakos48, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Christakos48 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask SG Casino for their help in resolving this complaint. We would like to know why was the player's account frozen and what can we do to help resolve this issue.

Thank you!

Dear Peter,

Thank you for reaching out!

Please note, that we sent you an email regarding the account closure and the circumstances of the case.

We await your return.

Best regards,

SG Casino Customer Support

Thank you SG Casino for providing the information.

Dear Christakos48, the casino has provided evidence that you are from a restricted country and therefore you are in violation of the casino's terms and conditions. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.