Shuffle Casino - El jugador cree que el reintegro se ha retrasado.

Good day. I started playing on March 13, 2025 in this office: I made 3 deposits for a total of 446 usdt. Verification was passed and on the same day, March 13, 2025, I made a withdrawal of 190 usdt, which was successfully confirmed. Then I started winning a little and decided to make another withdrawal on March 16, 2025 for 439 usdt - the withdrawal is still in the verification status. I sent a document to confirm the address immediately. Please help with the withdrawal of funds. What is the point of such a delay because of my $ 180 winnings. This is ridiculous and spoils their reputation. Technical support constantly answers the same thing - wait (I ask how long to wait? - the answer is - we do not know what the waiting period is)

Добрый день.Начал играть с 13 марта 2025 в этой конторе: сделал 3 депозита на общую сумму 446 usdt. Верификация была пройдена и в тот же день 13 марта 2025 сделал вывод средств на 190 usdt,который был успешно подтвержден.Потом стал немного выигрывать и решил еще раз сделать вывод средств 16 марта 2025 на сумму 439 usdt - вывод до сих в статусе проверки.Документ на подтверждение адреса отправил сразу.Прошу помочь с выводом средств.В чем смысл такой задержки из-за 180$ моего выигрыша.Это смешно и портит им репутацию.В тех поддержке постоянно отвечают одно и тоже - ждите(спрашиваю сколько ждать? - ответ - мы не знаем какие сроки ожидания)

Dear vladsp1987,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.