Silverplay Casino - La cuenta del jugador ha sido bloqueada.

Good morning.

My surprise when I enter my account today, it puts my account suspended, I don't know why and no one answers me. I want to know why my account has been suspended

Buenos dias.

mi sopresa al entrar hoy en mi cuenta, me pone cuenta suspendida no se por que ni nadie me contesta. Quiero saber por que se me ha suspendido la cuenta

Dear Rominaaa4,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

I see that you set the dispute value to €0. Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings or no funds are being held, I’m afraid, there’s not much we can do for you.

Thank you in advance for your reply and understanding.

Best regards,

Kristina

Dear Rominaaa4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.