Silverplay Casino - Se ha retrasado el pago de las ganancias del jugador.

No verification is required in the forum and on various games

I now want to make a withdrawal and I'm encountering problems

I paid with my virtual debit credit card, but I can't take a picture of it because it's an ONLINE account.

Now the casino refuses to pay out my money because documents are missing!

All other documents have been SUBMITTED

In Forum und auf diversen spielen werden kein Verifizierung benötigt

nun möchte ich was auszahlen und ich bekomme Probleme

Ich habe mit meiner Debit Kreditkarte " Virtuell" gezahlt kann aber davon kein Foto machen , weil es ein ONLINE Konto ist .

Nun weigert sich das Casino mein Geld auszuzahlen weil Dokumente fehlen !

Alle anderen Dokumente wurden EINGEREICHT

Dear patrickpatzak90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Alright, thanks for the answer, I've completed the KYC check,

According to the forum and website, payouts should be made under 48 hours, I'm now waiting longer than 48 hours..

I find it a little funny!

Alles klar danke für die Antwort die KYC Prüfung habe ich abgeschlossen ,

laut Forum und Website sollten Auszahlungen unter 48 Stunden erfolgen , ich warte nun länger als 48 Stunden ..

Finde ich ein wenig komisch !

The payout arrived after 96 hours, which is quite annoying if you read the forum.

Casino withdrawal without verification within 48 hours..

But !

Profit arrived today.

Support is nice but can hardly help.

I paid in €610 and paid out €2430

Thanks !

Nach 96 Stunden kam die Auszahlung an , relativ nervig wenn man im Forum liesst .

Casino Auszahlung ohne Verifizierung innerhalb von 48 Stunden ..

Aber !

Gewinn kam heute an .

Support ist nett kann aber kaum helfen .

Eingezahlt habe ich 610 € ausgezahlt habe ich 2430 €

Danke !

Dear patrickpatzak90,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru