Slot Wolf Casino - El jugador lucha por retirarse.

Played with bonus, bonus successfully implemented at the end of €4300 payout.

The payout will be canceled as more documents are requested. (I deposited 130€ there in the whole year 2022, nevertheless a full SoF/SoW is made now... very trustworthy)

So far too good, the following documents were requested:

We kindly ask you to upload your salary statements (payslips) for the last six months or proof of business ownership (if you have one) and detailed PDF bank statement showing this income (the origin of funds) being credited to your bank account for the last 6 months or more as well.

As a reminder I deposited a total of 130€, very proportionate to the SoW/SoF but ok uploaded the documents.

Then again rejection of the count and suddenly the following:

For additional verification of your account, we would ask you to upload the following documents into your profile (Documents tab): - a salary statement for the last 6 months - a detailed pdf bank statement for May .

Suddenly there are other documents that are required 🙂

After that I went to the live chat here, new documents were pulled by the hair:

[...]Also please, upload statements for 6 months, not for May only

From my payroll account which was NOT EVER USED at this casino! (The deposits were made from another account but these statements don't seem to matter...)

Please make sure my winnings are paid out quickly, this casino is really not recommended and I think it works very dubious.

If you need any further information, I'll be happy to provide it.

Mit Bonus gespielt, Bonus erfolgreich umgesetzt am ende 4300€ Auszahlung.

Die Auszahlung wird storniert da weitere Dokumente angefordert werden. (Ich habe im ganzen Jahr 2022 dort 130€ eingezahlt, trotzdem wird nun eine volle SoF/SoW gemacht ... sehr vertrauenswürdig)

Soweit zu gut erst wurden folgende Dokumente angefordert:

We kindly ask you to upload your salary statements (payslips) for the last six months or proof of business ownership (if you have one) and detailed PDF bank statement showing this income (the origin of funds) being credited to your bank account for the last 6 months or more as well.

Zur Erinnerung ich habe insgesamt 130€ eingezahlt, sehr verhältnismäßig mit der SoW/SoF aber okay habe die Dokumente hochgeladen.

Danach dann wieder Ablehnung der auszhlung und plötzlich folgendes:

For additional verification of your account, we would ask you to upload the following documents into your profile (Documents tab): - a salary statement for the last 6 months - a detailed pdf bank statement for May .

Plötzlich sind es wieder andere Dokumente die gefordert werden 🙂

Danach bin ich in den Live Chat hier wurden wieder neue Dokumente an den Haaren herbeigezogen:

[...]Also please, upload statements for 6 months, not for May only

Von meinem Lohnkonto welches in diesem Casino NICHTMAL BENUTZT WURDE! (Die Einzahlungen erfolgten von einem anderen Konto aber diese Auszüge scheinen nicht zu interessieren...)

Bitte sorgen sie für eine schnelle Ausszahlung meiner Gewinne, dieses Casino ist echt nicht zu empfehlen und arbeitet nach meinem Empfinden sehr unseriös.

Sollten sie weitere Infos benötigen stelle ich diese gerne zur Verfügung.

Hello Tobias,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slot Wolf Casino. Please allow me to ask you a few more question before we would move forward.

Were any of your documents already approved by the casino? Which documents are still missing to verify? How long is the whole process going on?

I can fully understand that it might be frustrating to send them the same documents all over multiple times but unfortunately this is something that can't be skipped in order to receive your winnings. We have seen much worse requests from different casinos in the past but still could be completed.

Looking forward to your answer.

Regards,

Nick

Hi Nick, Thank you for accepting the complaint.

After opening the complaint here, the documents were suddenly accepted and were sufficient to carry out the verification.

The first parts of the payment are already on the way and I hope that the remaining amount (maximum €2,500 per day/customer) will be paid out bit by bit.

Thank you for running this platform! Thanks for the help, I think this works now without further problems.

Nevertheless, I would like to point out the documents requested, which I believe are very unusual (excerpts from an account that was not even used with the casino) and generally carrying out the extended verification (SoF/SoW) for a total deposit of €130.

However, the complaint can be considered resolved.

Thanks and best regards

Tobias!

Hallo Nick, Danke für das Annehmen der Beschwerde.

Nach dem Eröffnen der Beschwerde hier, wurden die Dokumente dann plötzlich doch akzeptiert und waren ausreichend um die Verifizierung durchzuführen.

Die ersten Teile der Auszahlung sind bereits unterwegs und ich hoffe das nun Stück für Stück der Restbetrag (maximal 2.500€ pro Tag/Kunde) ausgezahlt wird.

Vielen Dank für das Betreiben dieser Plattform! Danke für die Hilfe, Ich denke das funktioniert jetzt ohne weitere Probleme.

Trotzdem möchte ich nochmal auf die aus meiner Sicht doch sehr ungewöhnlichen angefragten Dokumente hinweisen (Auszzüge eines Kontos welches nicht mal mit dem Casino genutzt wurde) und allgemein das durchführen der erweiterten Verifizierung (SoF/SoW) bei 130€ Einzahlung gesamt.

Die Beschwerde kann aber wohl als gelöst betrachtet werden.

Danke und viele Grüße

Tobias!

Hello Tobias,

I believe that there were some strange requests, we come across these issues almost daily but unfortunately there is no other way to verify yourself only to follow the casino's request. I'm however glad to hear that the issue has been resolved. The complaint will be now closed. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will try our best to help you out.

Regards,

Nick