SlotLords Casino - Falta el depósito del jugador.

Hi, it's me again. Two weeks ago, I deposited 30 euros via Sofortüberweisung at Slotlords. The money didn't appear in my player account, and the transaction status showed as pending. The next day, I checked again, and suddenly it said declined, even though the money had been debited from my account. I asked support what was going on, and they told me it could take up to 5 business days. Now it's already been 10 business days, and I just checked at the casino, and apparently, there's still no feedback from the provider.

Hi ich bin es mal wieder ich habe vor 2 Wochen bei Slotlords 30 Euro per Sofortüberweisung Eingezahlt das Geld kam nicht auf mein Spielerkonto und im Transaktionsverlauf stand Ausstehend. Am nächsten tag wollte ich nachschauen und da stand auf einmal Abgelehnt obwohl das Geld von meinem Konto Abgebucht wurde ich fragte den Support was da los ist man sagte mir das es bis zu 5 Werktage dauern kann jetzt sind es schon 10 Werktage ich war eben in dem Casino Angeblich gibt es noch keine Rückmeldung von dem Provider

Dear Lolek100, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

I have already looked for the payment provider but cannot contact them and the same thing happened to me yesterday at Oshi Casino, the same provider and the money is gone, not in my account

Nach dem Zahlungsanbieter hab ich schon geschaut aber kann mich mit dem nicht in Verbindung setzen und das gleiche ist mir gestern beim Oshi Casino passiert der gleiche Anbieter und das Geld ist weg, also nicht auf meinem Konto

Sofortüberweisung can be contacted either via phone or email. You can find the information about customer support on their website. Please keep in mind that in cases of lost deposits, it is vital to contact the payment provider first to inquire if the payment reached the recipient, if it was reversed, or if it never left your account. Thank you for your understanding.

Dear Lolek100,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.