Slotman Casino - Se ha retirado el privilegio de bonificación del jugador.

I joined the weekly promotion with RELOAD code (50% bonus on deposited) but I did not receive the bonus, I contacted the operator in chat who informed me after a long wait that the casino made the decision not to give me any more deposit bonus! They could act correctly by simply sending me an email notice so that I could have the right to choose !!

Ho aderito alla promozione settimanale con codice RELOAD (bonus del 50% sul depositato) ma non ho ricevuto il bonus, ho contattato in chat l'operatore che mi ha comunicato dopo una lunga attesa che il casinó ha preso la decisione di non darmi piú alcun bonus sul deposito! Potevano agire correttamente inviandomi semplicemente una email di preavviso cosí che avrei potuto avere diritto di scelta!!

Dear Nemokid,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that we can’t penalize the casino for taking away your privilege of receiving further bonuses. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

Casinos are not obligated to reward their players with bonuses and bonus privilege can be limited or revoked at any time without further notice. I absolutely agree that it would be ideal to inform a player about new restrictions related to their account, unfortunately, it is not a standard practice. As long as you didn’t place any bets using your last active deposit, you should be entitled to a full refund.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

The fairness of this casino is highly questionable. If you win and are profitable as in my case, they limit your account without any warning and ethically this method is very incorrect.

Regards.

La correttezza di questo casinó é molto discutibile. Se vinci e sei in attivo come nel mio caso ti limitano il conto senza alcun preavviso ed eticamente questo metodo é molto scorretto.

Saluti.

I fully understand your point of view, Nemokid. Could you please advise if you were able to withdraw your deposited funds? Thank you very much.

The last deposit on which I did not get the bonus was still played. From how I have been able to read the casino can do anything but one thing is certain: acting in this way towards any customer I highly doubt that the same re-deposits in that particular casino!

Regards.

L'ultimo deposito su cui non ho avuto il bonus é stato ugualmente giocato. Da come ho potuto leggere il casinó puó fare la qualunque ma una cosa é certa: agendo cosí verso qualsiasi cliente dubito fortemente che lo stesso ri-depositi in quel determinato casinó!

Saluti.

I understand. Unfortunately, I have no other option just to reject this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.