Slotozen Casino - El retiro del jugador se retrasa debido a solicitudes de documentos.

I am trying to do a withdrawal I gave them every possible bank document I can get and they are asking me the impossible I have no more documents to give them

Dear Vicwalker

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slotozen Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Do I understand correctly the issue seems to be providing proof of payment method or source of funds?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Thanks for your emails.

Could you please clarify which of the information the casino asked for regarding the

Payment Methods - Bank account profile

or

Proof of Deposit -a screenshot of the transaction’s details 

are impossible for you to provide?

Dear Vicwalker,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Vicwalker,

In your last email, you confirmed your KYC was completed successfully.

Were your withdrawals processed as well?

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.