Slotozen Casino - La cuenta del jugador ha sido suspendida.

People please skip this casino.they are the biggest cheaters in all gambling industry!!!

I played there for real money, made deposits and gambled. they asked me for docs to verify my acc and I sent all including passport,bill and selfie with both.

After that they didnt wanna cash out my money and after that they just deleted my account.

when I asked what is the reason?! They didnt wanna give me an explanation.they just said they have the right to delete it just like that.

I asked many times their chat support for the reason they didnt wanna answer because they are cheaters and they didnt wanna cashout the money I got.

I am playing on online casinos for 5 years and I have never such an unpleasent experience.

Please if u want to save your money, health and time dont play here. That is my advice.

They should be ashamed

Dear pleni,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear pleni,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.