The player from the United Kingdom had two pending withdrawals, one for 2,000 euros and the other for 2,500 euros, which had remained unprocessed for 2 weeks and 5 days respectively. The casino had not responded to his inquiries about these withdrawals. These were not his first withdrawals, as previous ones had been processed with some delay. The player's account had been verified in mid-November, and he had had no contact with the casino since December 12. Despite our attempts to engage the casino in resolving this issue, they had not responded. We had marked the complaint as 'unresolved'. We had recommended the player to contact the Curaçao Interactive Licensing Authority, as the casino claimed to be licensed by them.
El jugador del Reino Unido tenía dos retiradas pendientes, una de 2.000 euros y otra de 2.500 euros, que llevaban sin procesar 2 semanas y 5 días respectivamente. El casino no respondió a sus consultas sobre estos retiros. Estos no fueron sus primeros retiros, ya que los anteriores se habían procesado con cierto retraso. La cuenta del jugador fue verificada a mediados de noviembre y no había tenido contacto con el casino desde el 12 de diciembre. A pesar de nuestros intentos de involucrar al casino para resolver este problema, no respondieron. Habíamos marcado la queja como "no resuelta". Recomendamos al jugador que se pusiera en contacto con la Autoridad de Licencias Interactivas de Curazao, ya que el casino afirmaba tener su licencia.
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