Smokace Casino - La cuenta del jugador ha sido cerrada.

Good evening, the exact same thing happened here. I had fully verified my account. They simply closed my account here with the excuse that I am addicted to gambling when I emailed them after noticing that the money I deposit each time goes to different destinations. I had no balance when they closed it, but I want my deposits returned to my bank account and then have my account permanently deleted!

Καλησπέρα σας ακριβώς το ίδιο πραμα έγινε και εδώ. Είχα κάνει πλήρης επαλήθευση του λογαριασμού μου. Και απλά μου έκλεισαν το λογαριασμό και εδώ με τη δικαιολογία ότι είμαι εθισμένος στο τζόγο όταν τους έστειλα email ότι παρατήρησα ότι τα λεφτά που καταθέτω κάθε φορά πάνε σε διαφορετικό προορισμό. Δεν είχα υπόλοιπο όταν τον έκλεισαν αλλά θέλω τις καταθέσεις μου πίσω στον τραπεζικό μου λογαριασμό και έπειτα να γίνει οριστική διαγραφή του λογαριασμού!!

Dear Nikosnikos1312,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're facing. We have noticed that you also published the same complaint regarding Stelario Casino.

Please understand that according to the Terms and Conditions of Smokace Casino:

10.4. Smokace may, at its own discretion and without having to provide any justification, refuse to open an account or close an existing account. All contractual obligations previously made to the user will be honored.

As with any commercial company, the casino has the right to choose who they provide services to. Unfortunately, we are unable to assist with complaints in cases where the player lost their balance through regular gameplay, and the casino subsequently decided to close the account. Since you lost your balance playing, and there were no violations of terms during your gameplay, we believe you are not eligible for a refund of your deposits.

Please let me know if there is anything I might have overlooked, otherwise, this complaint will be closed.

Thank you for your understanding.

Best regards

Veronika

Casino Guru

I just want to permanently delete my details and my accounts at both of these casinos. I have sent several emails and you have not responded in a month. Please just delete my accounts permanently. Thanks!

Θέλω απλά να γίνει η οριστική διαγραφή των στοιχείων μου και του λογαριασμών μου και στα δύο αυτά καζίνο. Έχω στείλει πολλά email και δεν απαντάτε εδώ και ένα μήνα. Σας παρακαλώ απλά να γίνει οριστική διαγραφή των λογαριασμών μου. Ευχαριστώ!

Thank you for your response. I understand your request to have all your personal data removed from the website. However, we are unable to assist with this particular matter, as handling GDPR-related complaints falls outside of our area of expertise.

If you wish to pursue this further, we recommend contacting the appropriate authorities responsible for GDPR concerns. While we always strive to support players dealing with unfair casino practices, GDPR issues are beyond our scope.

We appreciate your understanding and wish you all the best going forward. As we are unable to assist further, this complaint will now be closed. If you encounter any issues with this or any other casino in the future, please don't hesitate to reach out to us.

Best regards,

Veronika

Casino Guru