Snai Casino - La cuenta del jugador ha sido suspendida.

Hi, I am writing to you as it is suspended in my account from May 3, 2022

Dear Customer,

we inform you that, pursuant to article 14 of the Remote Gaming Agreement, SNAITECH has suspended your Gaming Account for technical checks, therefore any operation will be inhibited, including deposits and withdrawals.

The provision will have a maximum duration of 180 days, at the end of which the operation of the Gaming Account will be restored, except in the presence of disputes subject to investigations by the competent Judicial Authorities.

Cordial greetings.

SNAITECH

Fraud & Payments

I asked for my account to be closed the day after I received this email by sending all my account details and my documents to receive the refund transfer, my balance should be 5100 euros and I have not received any bonus.

I'm sending hundreds of emails but they always reply the same way:

Hi EDWARD,

We inform you that we have solicited your request

Greetings

The SNAI Team

Please can someone help me ???

My email associated with the snai account is: e***ruar***93@l***ro.it

A THOUSAND THANKS

Salve , vi scrivo in quanto in mio conto risulta sospeso dal 3 Maggio 2022

Gentile Cliente,                                                           

ti informiamo che, ai sensi dell’articolo 14 del Contratto per la partecipazione al gioco a distanza, SNAITECH ha provveduto alla sospensione del tuo Conto di Gioco per verifiche tecniche, pertanto ogni operazione sarà inibita, compresi versamenti e prelievi. 

Il provvedimento avrà una durata massima di 180 giorni, al termine dei quali l’operatività del Conto di Gioco sarà ripristinata, salvo che in presenza di contestazioni oggetto di accertamenti da parte delle competenti Autorità Giudiziarie. 

Un cordiale saluto. 

SNAITECH 

Fraud & Payments

Ho chiesto la chiusura del mio conto il giorno dopo aver ricevuto questa mail inviando tutti i dati del mio conto e i miei documenti per ricevere il bonifico di rimborso, sul mio saldo dovrebbero esserci 5100 euro e non ho hai ricevuto bonus .

Sto mandando centinaia di emails ma rispondono sempre allo stesso modo :

Ciao EDOARDO,

Ti informiamo che abbiamo sollecitato la tua richiesta

Saluti

Il Team SNAI

Perfavore qualcuno puo' aiutarmi ???

La mia email associata al conto snai è : e***ruar***93@l***ro.it

GRAZIE MILLE

Dear edotruarico93,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thanks for the reply . I only played football bets and my account was fully verified.

Grazie per la risposta . ho giocato solo scommesse di calcio e il mio conto era verificato completamente.

The account was registered a few days before the suspension

Il conto era stato registrat pochi giorni prima della sospensione

You can help me ???? I'm sending 10000000 emails to snai but they don't reply !!!

A THOUSAND THANKS

Mi potete aiutare ???? Sto mandando 10000000 email a snai ma non rispondono !!!

GRAZIE MILLE

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.

Please let me know how you would like to proceed.

Dear edotruarico93,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.